City of Austin - JOB DESCRIPTION

Combined Transportation Emergency Communication Center Operations Manager

Under minimal direction, responsible for daily operations of the Combined Transportation, Emergency & Communication Center (CTECC). Works with the CTECC Governing Board, CTECC Operating Board, and CTECC Manager Committees to support the day-to-day, short-term, and long-term operational goals of departmental operations at CTECC.

1. Responsible for maintaining and improving key relationships between facility partners to include the creation and maintenance of interlocal agreements.
2. Works to maintain and accelerate progress toward agreed upon goals and objectives.
3. Coordinates the development and implementation of facility policies and procedures providing direction when necessary.
4. Responsible for maintenance of all facility systems (to include secondary or backup facilities) such as HVAC, landscaping, etc. Ensures preventative maintenance program is current and followed.
5. Ensures facility access controls and procedures comply with applicable criminal justice information services guidelines.
6. Reviews current and future requirements from business needs assessments and develops short and long-range plans to meet those needs.
7. Responsible for the preparation and monitoring of budgets; negotiates contracts and agreements; provides reports including, but not limited to, budget reconciliation, service levels, and performance measures.
8. Develops and recommends business plans and performance measures in accordance with interlocal agreements.
9. Negotiates and coordinates with partner agencies and departments to manage interlocal agreements, contracts, and service level agreements for the operations of the CTECC facility
10. Coordinates with all CTECC user agencies, media, and public for the day-to-day operations of the 24/7 facility.
11. Attends Board, Commission, Council, and other public meetings as required.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal

• Knowledge of inter-local agreements and practices.
• Knowledge of inter-local agency governmental budgetary practices.
• Knowledge of public administration principles, including the basic principles of organization, management and budget preparation.
• Knowledge of inter-local agency government purchasing laws and practices.
• Knowledge of Texas Open Meetings Act, Government Code, Chapter 551
• Knowledge of Dispute Resolution.
• Knowledge of basic laws, ordinances and regulations underlying a public sector organization and applicable county, state and federal legislation affecting public safety and public service agencies.
• Skill in the selection, training and evaluation of employees.
• Skill in communicating effectively both orally and in writing.
• Skill in maintaining effective working relations with political units/agencies such as boards of commission, state and county officials/agencies, and the general public.
• Ability to work with and coordinate between multiple agency and different governmental structures to meet inter-local agreement goals and objectives.
• Ability to negotiate agreements with agency representatives and vendors.
• Ability to perform a broad range of supervisory responsibilities.

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of related experience,
• including two (2) years supervisory experience.
• Experience may substitute for education up to four (4) years. Master’s degree in a related field may substitute for two (2) years of non-supervisory experience.

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