| Purpose: |
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Under minimal supervision, responsible for the dissemination of information (written and oral) to the general public and City employees regarding department wide programs. Acts as a liaison and represents the department with community outreach activities and programs.
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| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Coordinate department response to Council and community inquires.
- Serves as an interface to departmental advisory boards/commissions/groups.
- Attends committee, board or other meetings as needed.
- Coordinates events, special projects and other activities working with internal and external customers
- Acts as liaison and represents the department to City departments, citizens and other stakeholders.
- Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
- Conducts research and provides data results with other departments, agencies and specific groups.
- Reviews legislation, regulations and policies to determine impact.
- Assists in planning the scope, criteria, and timelines for a variety of community program activities.
- Speak as City representative before public group; as needed.
- Research information as requested and/or needed. Write informational reports. Compile data/information.
- Research/Investigate citizen complaints to determine validity and provide information concerning citizen complaints, etc.
- Perform other duties as needed.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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• May provide leadership, work assignments, evaluation, training, and guidance to others
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Skill in prioritizing tasks.
- Skill in oral and written communications.
- Skill in establishing and maintaining effective working relationships with City employees and the public.
- Skill in planning, coordinating and implementing community programs and activities.
- Skills working with community representatives to identify and address local needs.
- Skill in interpreting, organizing, coordinating and executing assignments, projects and programs.
- Skill in conflict resolution and negotiation.
- Skill in analyzing data.
- Knowledge of the functions and organization of municipal government, to include the relationships between departments, divisions and agencies.
- Knowledge of the principles associated with the role of meeting the necessary standards of customer service.
- Knowledge Federal, State and Local laws.
- Knowledge of city practice, policy and procedures
- Ability to work well with individuals from a variety of different backgrounds and experience, including community leaders, residents, service providers, local officials and elected representatives.
- Ability to work with frequent interruptions and changes in priorities.
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| Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or university plus two (2) years of experience in a related field Related experience may substitute for education up to a maximum of four (4) years.
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| Licenses and Certifications Required: |
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| Physical Requirements: |
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