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City of Austin - JOB DESCRIPTION

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Internet Services & Information Technology Applications Manager


FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 15772 Salary Grade: LF9
Approved: July 13, 2001 Last Revised: September 11, 2017


Purpose:
  Directs and leads the delivery of IT Applications and Internet Services to meet the budget, technology, strategic, and business goals of the City of Austin.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Determines the goals of IT within broad outlines provided by the executive management and contributes to the continuity of information technology services by providing necessary technical leadership and project coordination.
  2. Develops the direction of the COA's IT strategies and priorities.
  3. Manages program areas and supervisors in application development
  4. Manages the support-of the City's Internet and Intranet to ensure high availability of online City Services.
  5. Develops the strategic direction of the Internet and Intranet in coordination with the Public Information Office and other departments.
  6. Manages, coordinates and leads citywide activities for application development and implementation, with an emphasis on online delivery of transaction services (e-government) for internal and external City customers.
  7. Manages projects including tracking, monitoring and reporting.
  8. Presents reports to the management team informing them about traffic patterns, and content trends
  9. Prepares and monitors budget; works with staff to develop and monitor performance measures.
  10. Manages and coordinates information technology projects and technical solutions to facilitate the fulfillment of business needs.
  11. Prepares and evaluates Request for Proposals (RFPs) and negotiates with contractors.
  12. Negotiates and manages contracts for hardware and software
  13. Provides services for order local agencies through the development and management of extranet applications
Responsibilities - Supervisor and/or Leadership Exercised:
 
  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of applications development including the integration of applications within the information technology systems architecture.
  • Knowledge of software development, database management, hardware and storage configurations.
  • Knowledge of principles and processes for providing customer and personal services.
  • Knowledge in analyzing information and evaluating results to choose the best solution and solve problems and to communicate information and ideas in speaking so others will understand.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Ability to consider the relative costs and benefits of potential actions, and to determine how money will be spent to get the work done, and accounting for these expenditures
  • Ability to bring others together and to reconcile differences
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of experience in field related to applications development and delivery of online services including three years supervisory experience.
  • Experience may substitute for education up to four years
  • Master's Degree in a related field may substitute for two years of experience
Licenses and Certifications Required:
  None.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.