Purpose: |
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Responsible for representing Austin Energy as the single point of contact for small commercial businesses. |
Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Build and maintain relationships with assigned customer account executives and management.
- Develop a knowledge and understanding of each product and service offered by Austin Energy.
- Establish contacts and develop sales contract plan for each product line.
- Build accounts file knowledge and understand each account's business and process.
- Negotiate and finalize contractual agreements.
- Develop and deliver presentations to customer executives and management regarding products and services of Austin Energy.
- Develop and maintain in-depth competitive information and strategic market segment database of assigned customers.
- Meet established customer retention targets.
- Manage all activities associated with assigned Key Account customers such as key management contacts, customer feedback (national/state/local), contractual agreements for energy serviced and payment processing/collections.
- Act as resource and facilitator with commercial customers, resolving customer service or other issues as they arise.
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Responsibilities - Supervisor and/or Leadership Exercised: |
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None.
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Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Possess advanced knowledge of sales practices of complex systems.
- Knowledge of customer contact and prospecting techniques.
- Ability to actively seek out sales opportunities.
- Ability to communicate effectively orally and in writing.
- Knowledge of business operations of commercial and industrial customers of Austin Energy.
- Knowledge of electric service requirements for commercial or industrial customers.
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Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or University with major course work in Business, Marketing, or in a field related to the job, plus three (3) years related experience.
- Experience may substitute for education up to four (4) years.
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Licenses and Certifications Required: |
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None.
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