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City of Austin - JOB DESCRIPTION

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Victim Services Manager


FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 19065 Salary Grade: OE6
Approved: Last Revised: July 13, 2023


Purpose:
 

Under limited direction, directs, manages and supervises the daily activities, operations, and personnel in support of the Austin Police Department's Victim Services Division.

Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Develops and implements short and long range plans, programs, and personnel for clinical, case management, and advocacy services, recommends alternatives and adjustments to programs.
  2. Determines goals, objectives, and resource requirements for activities and programs.
  3. Develops, revises, implements, and ensures compliance with standard operating practice, policy, and procedure and best practices for delivery of clinical care and case management services.
  4. Responsible for timely reporting of Business Plan and grant performance measures.
  5. Evaluates program performance in relation to APO vision, mission, and goals; recommends program alternatives/adjustments as indicated.
  6. Assists the APO Grants Coordinator in the coordination and monitoring of Victim Services grants.
  7. Assists in budget preparation, presentation, monitor expenditures, and ensures division operates within appropriated budget.
  8. Establishes and maintains excellent communication and working relationships with community based and government
    organizations.
  9. Acts as liaison between the Austin Police Department and a variety of external victim and/or witness constituent groups.
  10. Recommends and approves major purchases and expenditures.
Responsibilities - Supervisor and/or Leadership Exercised:
 
  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
 
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of fiscal planning and budget preparation.
  • Knowledge of Federal, State, Local laws, and ordinances.
  • Knowledge of city policy and procedure.
  • Skill in handling conflict and uncertain situations.
  • Skill in collecting, analyzing, and interpreting data.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software applications.
  • Skill in planning and organizing.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to train others.
  • Ability to establish and maintain effective communication and working relationships with personnel, city, county, state, community based, and government organizations.
 
Minimum Qualifications:
 
  • Graduation with a Master’s degree from an accredited college or university in Mental Health Oriented Science or Arts, or in a field related to the job, plus five (5) years of experience in mental health crisis and trauma counseling, including three (3) years of which were in a lead or supervisory capacity OR
  • Graduation with a Doctor of Philosophy from an accredited college or university in Mental Health Oriented Science or Arts, or in a field related to the job, plus three (3) years of experience in mental health crisis and trauma counseling, including two (2) years of which were in a lead or supervisory capacity.
Licenses and Certifications Required:
 
  • Licensed Clinical Social Worker (LCSW) or
  • Licensed Marriage and Family Therapist (LMFT) or
  • Licensed Professional Counselor (LPG)
  • Valid Class C Driver’s License

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.