Purpose: |
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Under close supervision, this position is responsible for providing emergency communication response to citizens requesting a variety of services and communication support to field units for emergency and police services and entering accurate and concise data into the Computer Aided Dispatch computer system. |
Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Operates 911 communications equipment to monitor and determine the exact nature of each request for service.
- Determines location and agency involvement of each incident as required.
- Receives, answers, and handles calls from citizens requesting assistance and transfers to respective dispatcher as dictated by the situation and mandated in the department directives to respond to safety needs of citizens.
- Determines nature of complaint and alarm and code them for computer input.
- Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel.
- Routes non-emergency calls to appropriate personnel and/or agency.
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Responsibilities - Supervisor and/or Leadership Exercised: |
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Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of the operations of a Police Emergency Communications Center.
- Skill in oral and written communication.
- Skill in handling conflict and uncertain situations.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software applications.
- Ability to work in close quarters and to wear a telephone headset.
- Ability to apply telephone interviewing techniques.
- Ability to quickly and accurately obtain appropriate information.
- Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
- Ability to establish and maintain effective communication and working relationships with City employees and the public.
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Minimum Qualifications: |
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- Graduation from an accredited high school or equivalent.
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Licenses and Certifications Required: |
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- Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.
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