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City of Austin - JOB DESCRIPTION

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Police Dispatcher I
FLSA: Standard/Non-Exempt EEO Category: (30) Technicians
Class Code: 17035 Salary Grade: OA3
Approved: Last Revised: August 18, 2023

Purpose:
 

Under close supervision, this position is responsible for radio dispatching police to calls for service and for making accurate and concise data updates to the Computer Aided Dispatch computer system.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Receives coded information requesting Police investigation from 911 to responsible field units including vehicle, motorcycle, and helicopter.
  2. Operates Police Emergency Radio System in accordance with FCC rules and regulations.
  3. Maintains constant awareness of status of mobile units and updates information as it changes.
  4. Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system.
  5. Updates information on an ongoing basis to ensure all documentation is accurate and concise.
Responsibilities - Supervisor and/or Leadership Exercised:
  None.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of the operations of a Police Emergency Communications Center.
  • Skill in oral and written communication.
  • Skill in handling conflict and uncertain situations.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software applications.
  • Ability to work in close quarters and to wear a telephone headset.
  • Ability to apply telephone interviewing techniques.
  • Ability to quickly and accurately obtain appropriate information.
  • Ability to learn and communicate medical emergency pre-arrival instructions (EMD).
  • Ability to deal tactfully with the public and others.
  • Ability to establish and maintain effective communication and working relationships with City employees and the public.
Minimum Qualifications:
 

Graduation from an accredited high school or equivalent.
Licenses and Certifications Required:
 

Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.