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City of Austin - JOB DESCRIPTION

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Airport Operations Communications Specialist Senior


FLSA: Standard/Non-Exempt EEO Category: (30) Technicians
Class Code: 18655 Salary Grade: OA6
Approved: Last Revised: February 26, 2021


Purpose:
 

Under general supervision, this position provides leadership and monitors the performance of Airport Operations Communication Specialists who are responsible for all Aviation Department dispatch services, work order entries, security system management, CCTV management, escort management, and emergency response located at Austin-Bergstrom International Airport (AUS) Airport Communication Center (AOC).

Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Provides leadership, training, coaching, and assistance to AOC Specialists as a subject matter expert in airport operations communications procedures and the use of related AOC software, systems, and equipment.
  2. Acts as shift supervisor in the absence of the shift supervisor and routinely records data concerning shift activities to track operational activities.
  3. Provide input on subordinates’ performance evaluations.
  4. Conducts training, provides direction and input to frontline staff, and assists in the resolution of difficult or complex calls.
  5. Participates in human resources matters when necessary and upon request.
  6. Serves as the AOC Computer Aided Dispatch (CAD) records retention representative.
  7. Maintains a strong relationship with public safety communications agencies. Ensures AOC staff maintain appropriate Texas Crime Information Center (TCIC)/National Crime Information Center (NCIC) training and certifications.
  8. Acts as POC for Public Information Requests (PIRs) and provide responses within established deadlines.
  9. Monitors, reacts, and directs efforts and resources required to maintain, preserve, and enforce airport procedures and Federal regulatory requirements regarding the safety and security of the airport.
  10. Maintains awareness of all systems, alarms, and monitoring devices used in a centralized environment to ensure continuity and safety of operations for the airport, employees, and the traveling public.
  11. Coordinates inter-departmental operations during emergency situations, coordinates internal and multi-agency joint response, and lead various projects, etc.
  12. Analyzes information, prioritizes calls, and decides which agency should respond and which notifications are required.
  13. Provides positive customer service experience through use of professional, courteous, and tactful skills.
  14. Performs duties and responsibilities of the Airport Communication Specialist position when necessary.
Responsibilities - Supervisor and/or Leadership Exercised:
 

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of airport operations.
  • Knowledge of Federal, State, and Local laws.
  • Knowledge of City practices, policies, and procedures.
  • Knowledge of safety practices and procedures.
  • Knowledge of policies, procedures, and strategies to promote effective Local, State, or national security operations for the protection of people, data, and property.
  • Knowledge of supervisory and managerial techniques and principles.
  • Skill in oral and written communications.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related security software.
  • Skill in planning and organizing.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to work with frequent interruptions and changes in priority.
  • Ability to stay informed of airport operational and security issues.
  • Ability to establish and maintain good working relationships with other City employees and the public.
  • Ability to train others.
Minimum Qualifications:
 

Graduation from an accredited high school or equivalent, plus two (2) years of PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call-taking or dispatching experience, or operating a 2-way or multi-channel radio, plus one (1) year of experience working in airport communications or airport security or operations communications center.

Licenses and Certifications Required:
 
  • Valid Texas Class C Driver License.
  • Must be able to pass a criminal background check and obtain and maintain Federally-mandated security clearances required to work at an airport.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.