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City of Austin - JOB DESCRIPTION

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Program Specialist
FLSA: Standard/Non-Exempt EEO Category: (50) Para-Prof
Class Code: 17187 Salary Grade: JL1
Approved: December 18, 2000 Last Revised: September 11, 2017

Purpose:
  Under general supervision, conducts intake, screening, investigation, conciliation, settlement, and recommends resolution of quality improvement of departmental programs.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Monitor department/program quality indicators.
  2. Coordinate with other agencies/personnel for certain aspects of mutual research or investigation.
  3. Counsel/facilitate interventions for the prevention of errors involving department/program plans.
  4. Prepare training plans and documents, train staff regarding program implementation as directed.
  5. Follow up on client or customer complaints (e.g. 'hot line' calls or CAF's).
  6. Conduct fact finding and/or informational survey by interview or other means.
  7. Conduct investigations for department/program plan.
  8. Conduct checks of department/program sites (i.e. clinics, offices) to assure compliance with policies and procedures.
  9. Research information as requested and/or needed.
  10. Compile data and write informational reports.
  11. Perform tasks related to department/program surveying and reporting
Responsibilities - Supervisor and/or Leadership Exercised:
  None.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of city practice, policy, procedure, statutes, ordinances, planning and program implementation. 
  • Knowledge of organization and administration of applicable department mission.
  • Skill in oral and written communication.
  • Skill in using computers and related software applications.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in handling conflict and uncertain situations.
  • Skill in data analysis and problem solving.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to train others.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to establish and maintain effective communication and working relationships with city employees and the public
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration or in a field related to the job, plus three (3) years of related experience.
  • Experience may substitute for education up to a maximum of four (4) years
Licenses and Certifications Required:
 
  • Valid Texas Class C Drivers License

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.