Purpose:

Under limited general direction, plans, organizes and supervises the daily activities and operations of the Parking Enforcement Officers and the effectiveness of the ticket issuance program and personnel in support of enforcing parking regulations, local transportation ordinances, and state laws governing parking of vehicles, provides visible safety presence in patrolled areas, to ensures that officers are providing a safe environment for the general public performs other as related work as required .

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Plans, organizes, supervises and provides leadership for the day to day activities to ensure maximal effectiveness based transportation laws and city code.
Resolves difficult situations involving citizen complaint; investigates incidents and collisions, demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide seamless customer service.
Establishes, reviews, and implements standard operating practice, policy, and procedure; analyzes, and communicates statute changes to staff.
Establishes, and provides staff training and development of staff in programs, practices, policy, regulation, and code; trains staff in handling hostile situations, CPR, traffic safety, etc.
Anticipates and solves problems; guides employees in proper handling of day to day issuances and in enforcing parking and transportation regulations, issuing citations, and in immobilizing and impounding vehicles.
Assists with budget preparation, presentation, monitor expenditures, establishes budget controls and ensures division operates within appropriated budget.
Issues and monitors equipment for assigned staff; performs inventory control and maintains appropriate supply levels.
Evaluates, prepares, and approves equipment/supply purchases; obtains and processes bids, and prepares purchase orders, purchases equipment.
Compiles and analyzes data, creates customized reports.
Assists citizens and other departments with complaints, questions determining resolution in a professional manner; educates citizens and departments on state and city laws and regulations.
Reports suspicious activity to police department when appropriate.
Issues licenses (chauffeurs, etc.)
Maintains logs and records; maintains employee documents and files.
Coordinates with other departments and members of the public to ensure appropriate transportation infrastructure.
Assists traffic engineers with engineering studies; coordinates engineering studies with staff and prepares results.
Patrols city streets and property to monitor for violations of state and city laws and deteriorating conditions of signs, signals, and other city property; reports issues to appropriate personnel and/or departments, including safety hazards and incidents requiring emergency response.

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of supervisory and managerial techniques and principles.
Knowledge of City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes.
Knowledge of city and departmental policies and procedures.
Knowledge of safety rules, safe working practices and procedures.
Knowledge of city streets and places of interest.
Skill in training staff in City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes.
Skill in handling conflict and uncertain situation and in responding quickly and calmly in emergency situations
Skill in using computers and related software.
Skill in data analysis, problem solving, and handling difficult situations.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with city employees and the public.
Ability to interpret and apply state and city laws, policies, and procedures.
Ability to communicate clearly and effectively, both verbally and in writing.
Ability to handle physical requirements of the job.
Ability to effectively supervise others.
Ability to safely operate a motor vehicle and bicycle.
Ability to handle hostile and difficult people.
Ability to undergo self-defense training to include various standard techniques and methods.

Minimum Qualifications:

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus four (4) year’s experience in law enforcement, customer service, or in a field related to the job, two (2) years of which were in a lead or supervisory capacity. Experience may be substituted for education requirements.

Licenses and Certifications Required:

Valid Texas Class C Driver’s License
CPR Certification within 6 months of hire
Completion of approved training program within 6 months of hire

Physical Requirements:

Physical requirements include lifting/carrying up to 50 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and basic office equipment. Subject to walking, reaching, and crouching to perform essential functions. Working conditions may be inside or outside with frequent exposure to temperature extremes, high noise, oily surfaces, dust, and inclement weather.

Parking Enforcement Supervisor

FLSA:	Standard/Exempt	EEO Category:	(50) Para-Prof
Class Code:	16591	Salary Grade:	OD8
Approved:	January 15, 1998	Last Revised:	September 11, 2017

Purpose:
	Under limited general direction, plans, organizes and supervises the daily activities and operations of the Parking Enforcement Officers and the effectiveness of the ticket issuance program and personnel in support of enforcing parking regulations, local transportation ordinances, and state laws governing parking of vehicles, provides visible safety presence in patrolled areas, to ensures that officers are providing a safe environment for the general public performs other as related work as required .
Duties, Functions and Responsibilities:
	Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, supervises and provides leadership for the day to day activities to ensure maximal effectiveness based transportation laws and city code. Resolves difficult situations involving citizen complaint; investigates incidents and collisions, demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide seamless customer service. Establishes, reviews, and implements standard operating practice, policy, and procedure; analyzes, and communicates statute changes to staff. Establishes, and provides staff training and development of staff in programs, practices, policy, regulation, and code; trains staff in handling hostile situations, CPR, traffic safety, etc. Anticipates and solves problems; guides employees in proper handling of day to day issuances and in enforcing parking and transportation regulations, issuing citations, and in immobilizing and impounding vehicles. Assists with budget preparation, presentation, monitor expenditures, establishes budget controls and ensures division operates within appropriated budget. Issues and monitors equipment for assigned staff; performs inventory control and maintains appropriate supply levels. Evaluates, prepares, and approves equipment/supply purchases; obtains and processes bids, and prepares purchase orders, purchases equipment. Compiles and analyzes data, creates customized reports. Assists citizens and other departments with complaints, questions determining resolution in a professional manner; educates citizens and departments on state and city laws and regulations. Reports suspicious activity to police department when appropriate. Issues licenses (chauffeurs, etc.) Maintains logs and records; maintains employee documents and files. Coordinates with other departments and members of the public to ensure appropriate transportation infrastructure. Assists traffic engineers with engineering studies; coordinates engineering studies with staff and prepares results. Patrols city streets and property to monitor for violations of state and city laws and deteriorating conditions of signs, signals, and other city property; reports issues to appropriate personnel and/or departments, including safety hazards and incidents requiring emergency response.
Responsibilities - Supervisor and/or Leadership Exercised:
	Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills, and Abilities:
	Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes. Knowledge of city and departmental policies and procedures. Knowledge of safety rules, safe working practices and procedures. Knowledge of city streets and places of interest. Skill in training staff in City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes. Skill in handling conflict and uncertain situation and in responding quickly and calmly in emergency situations Skill in using computers and related software. Skill in data analysis, problem solving, and handling difficult situations. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to quickly recognize and analyze irregular events. Ability to establish and maintain effective communication and working relationships with city employees and the public. Ability to interpret and apply state and city laws, policies, and procedures. Ability to communicate clearly and effectively, both verbally and in writing. Ability to handle physical requirements of the job. Ability to effectively supervise others. Ability to safely operate a motor vehicle and bicycle. Ability to handle hostile and difficult people. Ability to undergo self-defense training to include various standard techniques and methods.
Minimum Qualifications:
	Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus four (4) year’s experience in law enforcement, customer service, or in a field related to the job, two (2) years of which were in a lead or supervisory capacity. Experience may be substituted for education requirements.
Licenses and Certifications Required:
	Valid Texas Class C Driver’s License CPR Certification within 6 months of hire Completion of approved training program within 6 months of hire
Physical Requirements:
	Physical requirements include lifting/carrying up to 50 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and basic office equipment. Subject to walking, reaching, and crouching to perform essential functions. Working conditions may be inside or outside with frequent exposure to temperature extremes, high noise, oily surfaces, dust, and inclement weather.

City of Austin - JOB DESCRIPTION

Parking Enforcement Supervisor