| Purpose: |
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Under general direction, supervise the activities and operations of Austin Public Library security personnel in creating a safe and pleasant environment for all patrons. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Coordinates and manages presence and activities of scheduled security personnel at locations, to include yards, parking lots/garages, and other surrounding areas.
- Secures security contracts through the City’s bidding process to secure additional security staff for events.
- Provides direction and training to security personnel, contract employees, and other City departments regarding Non-Violent Crisis Intervention and other training areas.
- Reviews site documentation, activity, and incident reports for the department.
- Issue, manages, and enforces Criminal Trespass Notices (CTN) in close collaboration with Austin Police Department (APD).
- Acts as a steward of the location and anticipates and solves problems for patrons, educating rule violators on library safety rules and regulations.
- Monitors welfare of security personnel working after-hours and at remote assignments. Coordinate, transport and safeguard cash pick up and drop offs at all locations.
- Responds to after-hour emergency situations, incidents, and alarm notifications as necessary. Meets and provides law enforcement agencies and first responders access to secured and/or energized areas as needed.
- Provides periodic reports to management regarding site activities, irregularities, and identifies needed action.
- Works outside scheduled hours to ensure appropriate shift coverage, attend trainings, meetings, and/or other activities, as needed, to meet the business needs of the organization and the workgroup.
- Assume on-call duty as assigned, responding to security needs and reporting to duty as necessary.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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- Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Federal, State, Local laws, and ordinances.
- Knowledge of city practice, policy, and procedure.
- Knowledge of equity, diversity, and inclusion principles and practices in libraries.
- Knowledge of supervisory and managerial techniques and principles.
- Skill in oral and written communications.
- Skill in handling multiple tasks and prioritizing.
- Skill in data analysis and problem solving.
- Skill in handling conflict and uncertain situations.
- Skill in using computers and related software, including Microsoft Office products.
- Ability to facilitate discussions and resolve issues.
- Ability to lead and train diverse groups.
- Ability to quickly recognize and analyze irregular events.
- Ability to establish and maintain effective communication and working relationships with city employees and the public.
- Ability to provide high-level customer service.
- Ability to work with people of diverse backgrounds.
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| Minimum Qualifications: |
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- Graduation from an accredited high school or equivalent, plus five (5) years experience, employed in a security related position, two (2) years, which were in a lead or supervisor capacity.
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| Licenses and Certifications Required: |
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- May require a valid Texas Driver License.
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