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City of Austin - JOB DESCRIPTION

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Emergency Communications Supervisor
FLSA: Standard/Non-Exempt EEO Category: (50) Para-Prof
Class Code: 18650 Salary Grade: OA4
Approved: Last Revised: April 29, 2024

Purpose:
 

Under general direction, supervise the daily operations and activities of personnel in support of the Emergency Communications division.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Direct, assign, and monitor the performance of job tasks by telecommunication operators.
  2. Compile and prepare shift activity reports to track operational activities and personnel.
  3. Coordinate the flow of work from one shift to another.
  4. Monitor operations of equipment, notifying appropriate personnel of inoperative equipment or other problems.
  5. Assist in the resolutions of difficult or complex calls.
  6. Operate communications equipment in monitoring and determining the exact nature of each request for service.
Responsibilities - Supervisor and/or Leadership Exercised:
 
  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of emergency communications equipment and its operations.
  • Knowledge of the operations of an emergency telecommunications center.
  • Knowledge of switchboard equipment and its operation.
  • Knowledge of voice operations equipment and its function
  • Skill in oral and written communications.
  • Skill in handling conflict and uncertain situations.
  • Skill in collecting, analyzing, and interpreting applicable data.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to train others.
  • Ability to establish and maintain excellent communication/working relationships with personnel, city, county, and state emergency personnel, and the public.
Minimum Qualifications:
 
  • Graduation from an accredited high school or equivalent. Three (3) years experience as telecommunications operator, one (1) year of which were in a lead or supervisory capacity.
Licenses and Certifications Required:
 

Must be able to obtain TCOLE Certification within one (1) year of employment, and TCIC/NCIC certification within six (6) months of employment.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.