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City of Austin - JOB DESCRIPTION

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Airport Access Control Technician
FLSA: Standard/Non-Exempt EEO Category: (60) Admin/Supp
Class Code: 10462 Salary Grade: OB2
Approved: January 29, 1998 Last Revised: May 03, 2022

Purpose:
 
This position is responsible for authorizing issuing airport identification access media in accordance with the Transportation Security Administration (TSA)-approved Airport Security Program and other applicable regulations. This includes maintaining and protecting sensitive and confidential information; evaluating and providing airport access requests; and verifying the validity, authenticity, and acceptability of government-issued identification documents prior to badge issuance.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Reviews applications for Unescorted Access ID/Media, documents, and other supporting information to determine an applicant’s eligibility for airport-issued identification access media.
  2. Evaluates various applications for accuracy, completeness, required training documentation, and appropriateness of requests.
  3. Accesses confidential and security-sensitive information utilizing the access control system, and exercises independent decision-making to determine validity of applications and supporting documentation.
  4. Ensures accuracy of Personal Identifiable Information entered into the automated access control system and other access control databases.
  5. Captures biometric (fingerprints) of applicants to ensure the content and quality are acceptable for CHRC and enrollment in the access control system.
  6. Ensures a current Security Threat Assessment approval is received from TSA prior to issuing security access media and notifies tenants and other employers that applicants are approved for badge issuance.
  7. Oversees security training and maintains security training records.
  8. Instructs applicants in the proper use and application of various security access media.
  9. Collects fees for badging or keying services and reconciles and reports Austin Bergstrom International Airport revenue collected to the Finance division.
  10. Maintains the security and confidentiality of the sensitive security information and data contained in the access control office; and stores and protects records in accordance with Federal regulations, COA Aviation policies and procedures, and Texas retention laws.
  11. Creates, issues, activates, and deactivates lock and key access for various areas of the airport; maintains key control databases.
  12. Resolves customer inquiries received in-person, by phone, and electronically in a timely manner. Exhibits quality service in support of the AUS mission and brand while interacting with a variety of internal and external customers.
Responsibilities - Supervisor and/or Leadership Exercised:
  None.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of Federal, State, and Local laws.
  • Knowledge of City practices, policies, and procedures.
  • Knowledge of conflict resolution techniques.
  • Skill in the operation of standard office equipment including but not limited to personal computer, software applications, telephone, fax machines, copiers, and calculators.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in data analysis and problem solving.
  • Ability to understand, speak, read, and write English proficiently.
  • Ability to receive, process, maintain, and protect the confidentiality of sensitive information.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to establish maintain effective communication and working relationships with City employees, airport employees, contractors, and the public.
  • Ability to exercise good judgment, professionalism, and discretion when working with internal and external customers and visitors.
  • Ability to work in a highly regulated, detail-oriented environment and meet all performance expectations/accountabilities.
Minimum Qualifications:
 

Graduation from an accredited high school or equivalent, plus two (2) years administrative and customer service experience which included data entry and working in a highly regulated detail-oriented environment.
Licenses and Certifications Required:
 

Valid Texas Class C Driver License.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.