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City of Austin - JOB DESCRIPTION

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Patient Account Representative


FLSA: Standard/Non-Exempt EEO Category: (60) Admin/Supp
Class Code: 16624 Salary Grade: JA1
Approved: December 10, 1997 Last Revised: September 11, 2017


Purpose:
  Under general supervision, perform tasks relating to verification of clinic patients' insurance coverage and collection of third party insurance submissions
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Submit insurance claims to first, second, and third party pay-outs
  2. Identify, research, analyze, and correct problems with overdue/unpaid patient accounts
  3. Compile data for reports, cost estimates, etc.
  4. Verify insurance data for accuracy and completeness
  5. Answer questions concerning patient accounts and/or division/unit operations.
  6. Perform clerical duties including but not limited to: physician scheduling, answering and directing telephone calls to appropriate parties, composing and typing general correspondence.
Responsibilities - Supervisor and/or Leadership Exercised:
  None.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of office operating procedures
  • Knowledge of basic cash accounting and billing procedures
  • Knowledge utilizing basic office equipment
  • Skill in effective oral and/or written communication
  • Skill in establishing and maintaining good working relationships with internal and external customers
  • Skill in reviewing (proofreading) material to ensure accuracy, completeness, and adherence to established formats
  • Skill in interpreting and analyzing applicable data
  • Skill in establishing work priorities to ensure completion of job tasks within a specified time frame
Minimum Qualifications:
 
  • Graduation from an accredited high school or equivalent plus one (1) year of experience in a related field.
Licenses and Certifications Required:
  None.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.