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City of Austin - JOB DESCRIPTION

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Meter Services Representative
FLSA: Standard/Non-Exempt EEO Category: (80) Serv/Maint
Class Code: 15665 Salary Grade: ZI6
Approved: December 01, 2000 Last Revised: November 02, 2022

Purpose:
 


Under general supervision, responsible for the field assessments and meter services related to utility customer account management for both electric and water meter related activities within the City of Austin Utilities service areas.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Performs a range of metering activities for utility customers, including disconnecting and reconnecting water meters, and de-energizing and energizing electric meters (below 600 volts).
  2. Serves as the face of the City of Austin Utilities for the community. Works to resolve customer account discrepancies at the meter site. Leaves appropriate notices at customer locations as required.
  3. Performs timely meter activity within the specified routes for both residential and commercial facilities.
  4. Organizes routes using the appropriate technology, to document leaks, problems, unsafe meter locations, hazards, and safety issues.
  5. Familiarizes themselves with the community and specified routes for both commercial and residential customers.
  6. Captures electric and water meter reads using appropriate technology.
  7. Performs visual inspections of meters, assesses the accuracy of meter reads, identifies any potential tampering or problems with the meter, and appropriately documents findings.
Responsibilities - Supervisor and/or Leadership Exercised:
 

None
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of metering requirements and theories.
  • Knowledge of applicable processes, techniques, and methods for applicable metering applications.
  • Knowledge of city practice, policy, and procedures related to water and electric metering.
  • Skill in speaking, writing, listening, mediating, negotiating, and conflict resolution.
  • Skill in operating assigned equipment and vehicles.
  • Skill in operating laptop computers and related software applications.
  • Ability to establish and maintain effective communication and working relationships with city employees and the public.
  • Ability to read electric and water meters accurately.
  • Ability to recognize hazardous metering conditions in the field and report through appropriate channels.
  • Ability to properly lift and carry items weighing up to fifty (50) pounds.
  • Ability to carry and grip steel tools, and to grasp, reach, pull, or push meters.
  • Ability to perform strenuous work in all types of weather conditions.
Minimum Qualifications:
 
  • Graduation from an accredited high school or equivalent, plus one (1) year experience in a field related to the job.
Licenses and Certifications Required:
 
  • Valid Texas Class C Drivers License

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.