Purpose:

Under general supervision, The Parking Enforcement Officer LEAD oversees the day to day activities of the Parking Enforcement Officers and oversees the their effectiveness of the ticket issuance program enforcing parking regulations, local transportation ordinances, and state laws governing parking of vehicles. The position ensures that officers, provide visible safety presence in patrolled areas; prepares reports, responds to customer service requests, performs other related duties as required.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Provides leadership for the day to day activities, trains officers in procedures, practices, policy, related laws, regulations, and city code; reviews SSPR’s with assigned staff every six months
Assists in the coordination, training and development of staff programs, practice, policy, code, laws and regulations.
Enforces parking and transportation regulations, issues citations, immobilizes and impounds vehicles.
Issues equipment and monitors appropriate care and use; performs inventory and maintain adequate supply levels of equipment and supplies to assigned staff.
Conducts daily shift briefings, handles, CSR calls, provides daily written or verbal summaries of activities of employees regarding employee assignments, performance, training needs, malfunctioning meters, behavioral issues, accidents, etc.
Responds and investigates incidents and complaints from the public, researches ticket complaints; testifies in court, and completes declarations of citation circumstances to assist in prosecution of parking violations
Provides customer service to the general public responding to a variety of questions from the public acting as source of information and assistance to inform the public of amenities, rules, regulations, laws, ordinances, and municipal codes
Presents, suggests or recommends to his/her superior for review and/or action, irregularities dealing with the daily operation to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide seamless customer service.
Provides customer service to the general public responding to a variety of questions from the public acting as source of information and assistance to inform the public of amenities, rules, regulations, laws, ordinances, and municipal codes
Issues licenses (chauffeurs, etc.).
Maintains logs and records of daily activities
Coordinates with other departments and members of the public to ensure appropriate transportation infrastructure.
Assists traffic engineers with engineering studies. Coordinates engineering studies with staff and prepares results.
Ensures city policies and procedures are followed, including safety policies, and state and city laws are appropriately enforced.
Patrols city streets and property to monitor for violations of state and city laws and deteriorating conditions of signs, signals, and other city property. Reports issues to appropriate personnel and/or departments, including safety hazards and incidents requiring emergency response.
Reports suspicious activity to police department when appropriate.
Meets with citizens both in the office and at outside locations to resolve issues.

Responsibilities - Supervisor and/or Leadership Exercised:

Provides leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of supervisory and managerial techniques and principles.
Knowledge of City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes
Knowledge of city and departmental policies and procedures
Knowledge of safety rules, safe working practices and procedures.
Knowledge of city streets and places of interest.
Skill in training staff in City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes
Skill in handling conflict and uncertain situation and in responding quickly and calmly in emergency situations
Skill in using computers and related software
Skill in data analysis, problem solving, and handling difficult situations
Skill in oral and written communication.
Skill in using computers and related software applications.
Ability to train others.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with city employees and the public.
Ability to interpret and apply state and city laws, policies, and procedures.
Ability to communicate clearly and effectively, both verbally and in writing.
Ability to handle physical requirements of the job.
Ability to effectively supervise others.
Ability to safely operate a motor vehicle and bicycle.
Ability to handle hostile and difficult people.
Ability to undergo self-defense training to include various standard techniques and methods.

Minimum Qualifications:

Four (4) years experience in law enforcement, customer service, or in a field related to the job, at least two (2) years of which were in a regulatory/enforcement environment, either public or private.
Two years of law enforcement education my substitute for experience.

Licenses and Certifications Required:

Valid Texas Class C Drivers License
CPR Certification within 6 months of hire
Completion of approved training program within 6 months of hire

Physical Requirements:

Physical requirements include lifting/carrying up to 50 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and basic office equipment; subject to walking, reaching, and crouching to perform essential functions. Working conditions may be inside or outside with frequent exposure to temperature extremes, high noise, oily surfaces, dust, and inclement weather.

Parking Enforcement Officer Lead

FLSA:	Standard/Non-Exempt	EEO Category:	(80) Serv/Maint
Class Code:	16585	Salary Grade:	OG3
Approved:	October 24, 1997	Last Revised:	January 07, 2016

Purpose:
	Under general supervision, The Parking Enforcement Officer LEAD oversees the day to day activities of the Parking Enforcement Officers and oversees the their effectiveness of the ticket issuance program enforcing parking regulations, local transportation ordinances, and state laws governing parking of vehicles. The position ensures that officers, provide visible safety presence in patrolled areas; prepares reports, responds to customer service requests, performs other related duties as required.
Duties, Functions and Responsibilities:
	Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Provides leadership for the day to day activities, trains officers in procedures, practices, policy, related laws, regulations, and city code; reviews SSPR’s with assigned staff every six months Assists in the coordination, training and development of staff programs, practice, policy, code, laws and regulations. Enforces parking and transportation regulations, issues citations, immobilizes and impounds vehicles. Issues equipment and monitors appropriate care and use; performs inventory and maintain adequate supply levels of equipment and supplies to assigned staff. Conducts daily shift briefings, handles, CSR calls, provides daily written or verbal summaries of activities of employees regarding employee assignments, performance, training needs, malfunctioning meters, behavioral issues, accidents, etc. Responds and investigates incidents and complaints from the public, researches ticket complaints; testifies in court, and completes declarations of citation circumstances to assist in prosecution of parking violations Provides customer service to the general public responding to a variety of questions from the public acting as source of information and assistance to inform the public of amenities, rules, regulations, laws, ordinances, and municipal codes Presents, suggests or recommends to his/her superior for review and/or action, irregularities dealing with the daily operation to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide seamless customer service. Provides customer service to the general public responding to a variety of questions from the public acting as source of information and assistance to inform the public of amenities, rules, regulations, laws, ordinances, and municipal codes Issues licenses (chauffeurs, etc.). Maintains logs and records of daily activities Coordinates with other departments and members of the public to ensure appropriate transportation infrastructure. Assists traffic engineers with engineering studies. Coordinates engineering studies with staff and prepares results. Ensures city policies and procedures are followed, including safety policies, and state and city laws are appropriately enforced. Patrols city streets and property to monitor for violations of state and city laws and deteriorating conditions of signs, signals, and other city property. Reports issues to appropriate personnel and/or departments, including safety hazards and incidents requiring emergency response. Reports suspicious activity to police department when appropriate. Meets with citizens both in the office and at outside locations to resolve issues.
Responsibilities - Supervisor and/or Leadership Exercised:
	Provides leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills, and Abilities:
	Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of supervisory and managerial techniques and principles. Knowledge of City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes Knowledge of city and departmental policies and procedures Knowledge of safety rules, safe working practices and procedures. Knowledge of city streets and places of interest. Skill in training staff in City practice, policy, procedures, regulations, laws, ordinances, statutes and municipal codes Skill in handling conflict and uncertain situation and in responding quickly and calmly in emergency situations Skill in using computers and related software Skill in data analysis, problem solving, and handling difficult situations Skill in oral and written communication. Skill in using computers and related software applications. Ability to train others. Ability to quickly recognize and analyze irregular events. Ability to establish and maintain effective communication and working relationships with city employees and the public. Ability to interpret and apply state and city laws, policies, and procedures. Ability to communicate clearly and effectively, both verbally and in writing. Ability to handle physical requirements of the job. Ability to effectively supervise others. Ability to safely operate a motor vehicle and bicycle. Ability to handle hostile and difficult people. Ability to undergo self-defense training to include various standard techniques and methods.
Minimum Qualifications:
	Four (4) years experience in law enforcement, customer service, or in a field related to the job, at least two (2) years of which were in a regulatory/enforcement environment, either public or private. Two years of law enforcement education my substitute for experience.
Licenses and Certifications Required:
	Valid Texas Class C Drivers License CPR Certification within 6 months of hire Completion of approved training program within 6 months of hire
Physical Requirements:
	Physical requirements include lifting/carrying up to 50 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate two-way radio and basic office equipment; subject to walking, reaching, and crouching to perform essential functions. Working conditions may be inside or outside with frequent exposure to temperature extremes, high noise, oily surfaces, dust, and inclement weather.

City of Austin - JOB DESCRIPTION

Parking Enforcement Officer Lead