City of Austin - JOB DESCRIPTION

Community Services Program Manager

Under general direction, responsible for managing the daily activities and personnel engaged in providing community outreach activities and programs.

1.  Develops, evaluates and plans the scope, criteria, and timelines for a variety of community program activities.
2.  Participates in short and long range planning activities for community service programs, serves as an advisor in support of department initiatives. 
3.  Evaluates program effectiveness and efficiency to meet departmental business goals.
4.  Develops, maintains, and monitors program budgets; assists in the completion of budget documents for executive presentation. 
5.  Develops and implements strategies through grants and alternative funding sources.
6.  Develops training materials, oversees, and facilitates training for departmental programs and initiatives.
7.  Assists in the formulation of departmental policies and operating procedures.
8.  Prepares and presents reports, oversees the design of presentation materials, including power point presentation, charts and graphs.
9.  Acts as liaison and represents the department to City Council, city departments, school districts, college universities, citizens and other stakeholders.
10. Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
11. Conducts research and provides data results with other departments, agencies or specific groups.
12. Reviews legislation, regulations, and policies to determine impact of research results.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge of fiscal planning and budget preparation.
Knowledge of supervisory and managerial techniques and principles.
Knowledge of local resources and categorical programs.
Knowledge of community resources available and how to use them effectively.
Knowledge of research techniques.
Knowledge of municipal government operations and applicable regulations.
Skill in determining needs and gathering, analyzing and presenting data to provide accurate information for management use.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with city employees and the public.

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus four (4) years of experience in a field related to the job, including experience in program management and/or community planning.
• Experience may substitute for education for up to four (4) years.
• Twelve (12) semester hours of relevant graduate work may substitute for six (6) months of required experience with a maximum substitution of one (1) year.