City of Austin - JOB DESCRIPTION

Quality Assurance Coordinator-OCA

This position ensures that the Office of the City Auditor (OCA) meets necessary quality assurance standards and complies with the Government Auditing Standards (the “Yellow Book”).

1. Plans and directs Quality Assurance/Quality Control strategies and programs to ensure compliance with quality assurance standards as well as Federal, State, and Local regulations necessary to maintain and enhance performance of the audit and quality review organization(s).
2. Manages Citywide quality assurance services, public information requests, finance and personnel transactions, and other similar tasks.
3. Reviews the OCA’s Quality Assurance program and other City quality control programs, and communicates results and recommendations to the City Auditor, City Council, City management, and other stakeholders.
4. Manages follow-up audit engagements. Coordinates customer satisfaction survey program and human resources activities. Develops and ensures the implementation of policies and administrative operating procedures.
5. Coordinates the Competency Quality Assurance program and conducts ongoing reviews to meet professional standards and ensures continuing professional education requirements are met for certification programs. Manages and reviews contracts to ensure quality standards are met in both functional content and administrative contracting requirements.
6. Provides long-range planning; monthly coordination of Council Audit and Finance Committee (AFC) agenda; monthly Council member briefings; monthly mock AFC meetings; and supervision and quality control of presentations, reports, white papers, and articles. Coordinates long-range quality planning regarding the strategic plan, five-year forecast, annual budget, performance measures, and annual assessments.
7. Reviews and interprets professional standards as promulgated by the Controller General of United States’ Governmental Accounting Standards, the Institute of Internal Auditors’ International Professional Practices Framework, the Council of the Inspector Generals on Integrity and Efficiency Quality Standards for Investigations, as well as applicable codes and regulations.
8. Assists with or conducts presentations to elected officials, management, employees, and the public. Maintains quality control for all City Auditor products and presentations made by OCA employees. Ensures that the agenda and collateral material are prepared timely and accurately for all standing meetings (i.e. Audit and Finance, Council Briefings, etc.). Ensures that record requests are processed timely, accurately, and in accordance with applicable laws and requirements.
9. Accommodates departmental needs and provides quality assurance by assessing and planning for departmental automation requirements. Assists the City Auditor/Deputy City Auditor in responding to standard setting bodies and professional organizations on exposure drafts, position papers, and other professional guidance by developing and recommending responses.
10. Coordinates facility planning, with input from the City Auditor.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

• Knowledge of the United States Government Accountability Office’s Government Auditing Standards, the Institute of Internal Auditors International Professional Practices Framework, and the Council of the Inspector Generals on Integrity and Efficiency Quality Standards for Investigations.
• Knowledge of quality assurance methodologies.
• Knowledge of municipal government operations.
• Knowledge of process improvement methodologies.
• Knowledge of managerial techniques and principles.
• Skill in maintaining objectivity and high standards of ethical conduct.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to manage quality assurance and audit project tasks, resources, and timelines in an effective manner for multiple projects at a time, including conceptualizing quality assurance project findings and cross-cutting issues.
• Ability to effectively apply City and OCA policies and procedures.
• Ability to establish and maintain effective communication and working relationships with City and government officials, employees, and the public.

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Quality Assurance, Public Affairs/Policy, Management, Business Administration, Auditing and Accounting, or a closely related field, plus five (5) years of related experience, including two (2) years of experience which were in management and/or supervisory capacity.
• Graduation with a Master’s degree from an accredited college or university in a field related to the job may substitute for one (1) year of non-managerial experience.

Two (2) of the following audit-related certifications, one (1) of which must be a CGAP, CIA, or CPA:

• Certified Government Auditing Professional (CGAP)
• Certified Internal Auditor (CIA)
• Certified Public Accountant (CPA)
• Certified Fraud Examiner (CFE)
• Certification in Control Self-Assessment (CCSA)
• Certified Information Systems Auditor (CISA)
• Certified Government Financial Manager (CGFM)
• Certified Management Accountant (CMA)
• Certified Financial Manager (CFM)
• A certification approved by the City of Austin’s City Auditor