| Purpose: |
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Under general supervision, this position conducts in-depth reviews and investigations, and monitors program and regulatory performance of a specialized industry to ensure compliance with Local, State, and Federal laws, statutes, and regulations. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Implements and facilitates compliance programs for a variety of industries.
- Verifies certification and application information related to various processes including consumer protection and telecommunications permitting processes.
- Assists in the development of community engagement plans.
- Collects specific information to conduct compliance and trend analysis.
- Works with consumers, consumer groups, and stakeholders to resolve complaints.
- Enforces compliance discrepancies and/or recommends solutions.
- Prepares cases for hearings and trials by judicial bodies (Municipal Court) which may include providing witness testimony.
- Assists in preparation and management of consumer financial grants.
- Reviews and analyzes Local, State, and Federal law related to the industry being regulated.
- Prepares reports and presentations to stakeholders, City executive staff, and City Council.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership, work assignments, evaluation, training, and guidance to others.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of the principles and practices used in regulation compliance.
- Knowledge of evaluation techniques.
- Skill in leading an organization to ensure compliance.
- Skill in determining needs, gathering, analyzing, and presenting data to provide accurate information.
- Skill in effective oral and/or written communication to clearly convey and receive information and ideas and public speaking experience.
- Skill in resolving problems or situations requiring the exercise of good judgment.
- Skill in developing effective procedures.
- Skill in establishing and maintaining good working relationships with the public.
- Skill in identifying and conceptualizing complex issues.
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| Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Accounting, Business, or Economics, plus two (2) years of experience in compliance and/or industry regulations.
- Experience related to the job may substitute for education up to four (4) years.
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| Licenses and Certifications Required: |
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None.
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| Physical Requirements: |
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Light. Tasks performed with lightweight materials or using a force equal to lifting up to twenty (20) pounds. |
