Under nominal direction of the General Manager, this position is responsible for all revenue cycle and customer account operations within Austin Energy.   

 

1. Direct, design and develop the strategies to maximize the revenue cycle operation with the overall goal of improving efficiencies, enhancing operational productivity. 

2. Promote Austin Energy’s revenue cycle programs, by setting reliable and verifiable program metrics to enhance both the strategic and financial goals of the utility. 

3. Provide leadership and direction to staff regarding revenue cycle operations, which includes but not limited to, meter reading, revenue measurement, remittance processing, payments, billing, collections and back-office functions to recover the cost of service for residential, industrial and commercial customers. 

4. Responsible for streamlining customer account management processes by collaborating with staff assigned to finance, information technology, and other organizations across the city to improve revenue cycle operations.

5. Incorporate current and future technological systems to improve customer account management processes, influence consumer payment behavior and optimize the speed and methods of payment collections.    

6. Continue to build customer account management workflow efficiencies and improve staff capabilities by standardizing process documentation to measure and track key performance indicators while complying with established ISO standards.   

7. Oversee effective contract management and audit practices by developing staff, implementing measures and metrics to enhance cost effectiveness and the overall operational efficiencies for customer care. 

8. Develops short and long term spending plans and monitors O&M and CIP budgets. Prepare and present annual technical and financial reports.

 

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

 

Knowledge of the electric utility processes, practices, issues and policies.

Knowledge of local, state and federal law and city ordinances.

Knowledge of electric utility revenue cycle operations.

Demonstrated mastery of managing interpersonal skills at multiple levels.  

Knowledge of executive leadership principles to include development of subordinate staff.

Knowledge of budget methods, contract management and audit practices. 

Knowledge of research and data utilization in decision-making processes.

Skill in effectively using various communication channels to convey information at all levels within the organization and to key stakeholders. 

Skill in managing relationship between the financial and customer account programs.  Skill in handling conflict and uncertain situations, analyze and resolve irregular events.

Skill in structuring a complex organization to meet changing challenges.

Skill in managing and optimizing multiple product lines to achieve identified corporate goals.

Ability to work with frequent interruptions and changes in priorities. 

Ability to integrate technology to improve overall revenue cycle activities.

Ability to analyze and resolve irregular events. 

Graduation with a Bachelor’s degree from an accredited college or university with major course work in Business, Finance, Economics, Public Administration, Public Policy or in a field related to the job plus five (5) years of related utility or related industry experience of which five (5) were in a managerial or executive level position. 

Master's degree may substitute for two (2) years of the required experience up to a maximum of two (2) years.