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City of Austin - JOB DESCRIPTION

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IT Business Systems Analyst
FLSA: Standard/Non-Exempt EEO Category: (20) Professionals
Class Code: 11251 Salary Grade: LJ2
Approved: April 14, 2014 Last Revised: September 11, 2017

Purpose:
 
Under general supervision, research, analyze, and document effective business applications and their requirements in support of business-oriented information technology implementations
 
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Meet with decision makers, system owners and end users to define business, financial and operations requirements and systems goals
2. Assist with requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions
3. Create models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors
4. Assist with converting requirements into developing a statement of work for use in requests for proposals
5. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems
6. Review and analyze the effectiveness and efficiency of existing systems and assist with developing strategies for improving or further leveraging these systems  
7. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions
8. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts
9. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization 
10. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support
 
Responsibilities - Supervisor and/or Leadership Exercised:
 

None
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

•    Knowledge of concepts and principles of application programming, database and system design including Internet, and network architectures
•    Knowledge of legacy, and web-based systems interfaces
•    Knowledge of importing data for use in report software, spreadsheets, graphs, and flow charts
•    Knowledge of cost-benefit analysis and total cost of ownership modeling
•    Skill in performing requirements development, process modeling, reporting and project management tools
•    Skill in developing process models and data flow diagrams using industry-standard modeling techniques
•    Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts
•    Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
•    Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
•    Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
•    Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
•    Ability to define, analyze, and find solutions for difficult or complex problems
•    Ability to view the big picture
•    Ability to quickly become familiar with emerging technologies
•    Ability to identify trends as well as isolated events

 
Minimum Qualifications:
 

•    Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job


•    Experience may substitute for education for up to (4) years
Licenses and Certifications Required:
 

None

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.