Provide daily operations maintenance and support for highly reliable networks, under moderate supervision, using broad skills and current knowledge of network and wireless technologies

1. Test, evaluate, make recommendations, get quotes, and procure new software and hardware for network, telephony, and/or wireless technologies

2. Implement, configure, manage, administer, maintain, and monitor software and hardware for network, telephony, and/or wireless technologies

3. Monitor, troubleshoot, diagnose, and test to resolve network, telephony, and/or wireless problems

4. Assist to define disaster recovery plans and develop network test plans

5. Contribute to the planning, forecasting, budgeting, procuring and implementing new network hardware and software including the retirement of existing systems and components

6. Evaluate network performance and health checks implementing tuning improvements and performing network sizing estimates

7. Assist with development of solution based cost analysis

8. Coordinate and communicate the installation, configuration, and maintenance of network components with customer departments and project teams

9. Monitor services provided by vendors to ensure service levels are met

10. Monitor and assist in management of equipment inventory

11. Implement network security procedures and ensure compliance of all security policies, procedures, and standards 

• Knowledge in one or more areas of networking

• Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications

• Knowledge of industry and department best practices, requirements and policies and procedures

• Knowledge of networking and internet protocols and  connectivity issues

• Knowledge of system capacity planning

• Skill in design, development, installation and maintenance of telecommunications links

• Skill in installing and maintaining network operating systems and networking equipment

• Skill in reviewing bandwidth requirements and system interdependencies

• Skill in adjusting bandwidth

• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts

• Ability to apply problem solving methodologies to diagnose and solve operational problems

• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs

• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals

• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability

• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding

• Ability to define, analyze, and find solutions for difficult or complex problems

• Ability to view the big picture 

• Ability to quickly become familiar with emerging technologies

• Ability to identify trends as well as isolated events

Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.

Experience may substitute for education up to two (2) years.