Provide daily operations maintenance and support for highly reliable systems, under moderate supervision, using broad skills and current knowledge of information technology systems

1. Monitor, troubleshoot, diagnose, test, evaluate, and make recommendations to resolve system problems as well as define disaster recovery plans and develop network test plans

2. Implement, configure, manage, administer, maintain and monitor software and hardware to include systems, applications, middleware, servers, and storage

3. Procure new software and hardware for systems, applications, middleware, servers, and storage technologies 

4. Evaluate system performance and health checks by implementing tuning improvements and performing system sizing estimates

5. Contribute to the planning, forecasting, budgeting, procuring and implementing new system hardware and software including the retirement of existing systems and components

6. Assist with development of solution based cost analysis

7. Coordinate and communicate the installation, configuration, and maintenance of systems and components with customer departments and project teams

8. Monitor services provided by vendors to ensure service levels are met

9. Monitor and assist in management of equipment inventory

10. Implement system security procedures and ensure compliance of all security policies, procedures and standards

• Knowledge of one or more areas of infrastructure and server technologies

• Knowledge of application and/or operating systems 

• Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications

• Knowledge of industry and department best practices, requirements and policies and procedures

• Knowledge of system capacity planning

• Skill in documenting and maintaining application and process or configuration information

• Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments

• Skill in installing and maintaining applications or operating systems or equipment

Skill in selecting and using training/instructional methods and procedures appropriate for the situation when  learning or teaching new concepts 

• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs

• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals

• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability

• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding

• Ability to define, analyze, and find solutions for difficult or complex problems

• Ability to view the big picture 

• Ability to quickly become familiar with emerging technologies

• Ability to identify trends as well as isolated events

Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.

Experience may substitute for education up to two (2) years.