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City of Austin - JOB DESCRIPTION

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Support Services Manager


FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 10020 Salary Grade: BF0
Approved: Last Revised: September 11, 2017


Purpose:
  Under limited direction, performs routine managerial work overseeing the daily operations of one or more support services units. Work involves managing several support services functions to include accounting, purchasing, contract administration and compliance, and other administrative functions.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Develops, implements, and monitors operational activities, policies, procedures and related systems.
  2. Evaluates business process effectiveness and efficiency and makes recommendations for improvements.
  3. Oversees the development and preparation of management and productivity reports, studies, and analyses.
  4. Prepares, reviews, and evaluates financial and accounting documents, reports, and statements.
  5. Oversees, coordinates, and monitors billing and collections activities. Oversees the resolution of accounting and billing discrepancies and errors. Oversees and prepares operating budgets and reviews expenditures.
  6. Oversees the control of cash receipts, deposits, and disbursements; the purchase of supplies, services, and equipment; and the documentation of payment and billing claims.
  7. Oversees cost and revenue projections and forecasts in the determination of appropriate rates and fees.
  8. Develops short and long range plans and monitors performance results.
  9. Analyzes bid specifications, contracts, and compliance with City policies and contractual obligations.
  10. Represents the City and department to state agencies, city officials, vendors, contractors, community interest groups, and the general public.
Responsibilities - Supervisor and/or Leadership Exercised:
 
  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of applicable processes, techniques and methods.
  • Knowledge of Federal, State and Local laws.
  • Knowledge of city practice, policy and procedures.
  • Knowledge of fiscal planning and budget preparation.
  • Knowledge of accounting theory, principles, and practices.
  • Knowledge of purchasing procedures and laws governing public sector procurement.
  • Knowledge of research methods and techniques.
  • Knowledge of standard office practices and procedures.
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of descriptive statistics.
  • Knowledge of electronic data processing systems and data systems security.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to develop, implement, and administer a budget, prepares budget requests, and monitor expenditures for budgetary compliance.
  • Ability to prepare statistical reports.
  • Ability to perform complex mathematical calculations.
  • Ability to read and interpret standard accounting and financial reports.
  • Ability to conduct research and analyze and interpret research findings.
  • Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
  • Ability to note discrepancies in accounting records.
  • Ability to establish and maintain good working relationships with other city employees and the public.
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Finance, Accounting or a related field plus five (5) years of related experience, two (2) of which must have included management and/or supervisory experience.
  • Master's degree in Business Administration, Finance, or Accounting may substitute for two (2) years of the required experience.
Licenses and Certifications Required:
 

None


This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.