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City of Austin - JOB DESCRIPTION

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Airport Program Coordinator


FLSA: Standard/Non-Exempt EEO Category: (20) Professionals
Class Code: 10356 Salary Grade: QD5
Approved: February 01, 2008 Last Revised: April 05, 2022


Purpose:
 

Under general supervision, or working independently, this position coordinates work, and provides leadership and guidance to staff who are responsible for promoting airport-related programs, activities, initiatives and for ensuring efficient services are available to the traveling public.

Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Coordinates and leads staff responsible for promoting airport-related programs, activities, initiatives, and ensures efficient services are available to the public and internal and external customers.
  2. Implements the staff schedule to ensure adequate coverage across scheduled hours of operations and determines priorities and monitors staff to ensure completion of work.
  3. Reviews, monitors, and provides feedback to management on performance of team members and administrative and operational problems.
  4. Provides training, tours, and ongoing support and guidance for staff and others as needed.
  5. Provides a high level of customer service to the public and internal and external customers, etc.
  6. Answers, resolves, and communicates escalated or complex customer requests or inquiries regarding customer service-related issues.
  7. Acts as a liaison to department divisions in administering various processes, programs, and projects and leads the first response team as directed.
  8. Implements, monitors, and evaluates program effectiveness and recommends improvement strategies; and prepares summaries, performance measures, data, and reports for management review.
  9. Responds to weather and emergency situations according to departmental and divisional procedures.
Responsibilities - Supervisor and/or Leadership Exercised:
 

Provides leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of travel or airport industry practice and policy.
  • Knowledge of entities related to the aviation or travel industry and local activities and information.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Ability to handle conflict and uncertain situations.
  • Ability to train others.
  • Ability to establish and maintain good working relationships with City employees, volunteers, stakeholders, and the public.
  • Ability to work with frequent interruptions and changes in priorities.
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three (3) years of customer service experience or program coordination.
  • Experience may substitute for the education up to a maximum of four (4) years.
Licenses and Certifications Required:
  None.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.