Purpose: |
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Under the Direction of an Assistant City Manager, this position provides high-level administrative support to City Management Executives, communicating with members of City of Austin departments, community leaders, and the public. |
Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Provides administrative support to an executive in the City Manager’s Office.
- Answers phones, greet visitors, and serve as point of contact providing assistance to customers.
- Serves as point of contact and facilitates the handling of time-sensitive requests such as Public Information Requests (PIRs).
- Organizes and maintains files relating to office correspondence, reports, and other pertinent data.
- Maintains calendar; schedules meetings, conferences, and events; plans travel itineraries; and makes travel arrangements.
- Prepares memos, letters, meeting materials and other documents.
- Serves as point of contact between the Assistant City Manager, City Council Offices, and departments on day-to-day issues.
- Responds to and assists in the resolution of sensitive inquiries, issues, and complaints from both internal and external sources.
- Conducts research, compiles data, and performs data analysis. Serves as point of contact in providing assistance to citizens, prepares CAFs (Citizen Action Forms) as needed.
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Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership, training, and guidance to others.
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Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of the functions and organization of municipal government, including relationships between departments, divisions, and agencies.
- Knowledge of applicable processes, techniques, and methods.
- Knowledge of Federal, State, and Local laws.
- Knowledge of City practice, policy, and procedures.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software applications.
- Skill in data analysis and problem solving.
- Skill in planning and organizing.
- Ability to utilize electronic scheduling system.
- Ability to gather information from individuals to support the needs of staff.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain good working relationships with other City employees and the public.
- Ability to exercise discretion in confidential matters.
- Ability to lead and train others.
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Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, or a related field, plus four (4) years of experience in an administrative or executive assistant capacity.
- Experience may substitute for the education up to the maximum of four (4) years.
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Licenses and Certifications Required: |
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None
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