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City of Austin - JOB DESCRIPTION

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Booking & Account Supervisor
FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 11142 Salary Grade: QC1
Approved: April 18, 2002 Last Revised: September 11, 2017

Purpose:
  Responsible for managing professional and support staff who performs the sales and marketing functions for the Austin Convention Center Department.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Manages and maintains electronic booking system for public event facilities. Reviews all potential events for booking availability. Approve all bookings for public event facilities.
  2. Develop and implement procedures for the electronic booking system.
  3. Assists Director or be Director's designee in determining final facility pricing.
  4. Negotiate and determine space availability and utilization with potential clients. Analyze booking needs for public event facilities.
  5. Compiles data and develop reports. Develops and maintain budget.
  6. Develops potential customer lists and maintain current client lists. Initiate contracts for events. Monitors established contracts for products and services ensuring customer satisfaction. Discusses rules and regulations for building usage with clients. Develops facility pricing information for potential clients. Conducts reference checks on prospective clients and review for outstanding financial balances. Discusses and provide information regarding event placement with clients
  7. Identifies preliminary logistical requirements for events and determine preliminary booking dates. Develop meeting profiles.
  8. Attends conventions, trade shows and conference on behalf of the ACCD to solicit groups. Make presentations to groups on behalf of ACCD.
  9. Reviews booking, contracting, operating and event procedures with prospective clients. Assists clients in determining event needs (i.e. food/beverage, audio/visual, utilities, insurance, etc.). Reviews post-event information and identify needed areas of improvement. Relay client's event concerns and issues to Event Coordinators
  10. Participates in industry meetings, conferences and/or trade shows. Provides sales and marketing tours. Makes sales calls, conduct facility tours.
  11. Responds to client/customer questions.
Responsibilities - Supervisor and/or Leadership Exercised:
 
  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of public assembly usage.
  • Knowledge of sales techniques, market segmentation, and customer account management.
  • Knowledge of Federal, State and Local laws.
  • Knowledge of city practice, policy and procedures.
  • Knowledge of fiscal planning and budget preparation.
  • Knowledge of safety practice and policies.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Ability to produce creative/positive solutions for customer service needs.
  • Ability to understand unique business related requirements of a variety of industries
  • Ability to communicate technical information to colleagues, customers, vendors, and contractors.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with other city employees and the public.
  • Ability to understand unique business related requirements of large businesses.
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Marketing, Liberal Arts or related field plus four (4) years of relevant work experience in a convention center, public assembly/event facility or other related facility/industry, one (1) year of which was in a Lead/Supervisory capacity.
  • Experience may substitute for the education up to the maximum of four (4) years.
Licenses and Certifications Required:
  None.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.