City of Austin - JOB DESCRIPTION |
Claims and Collection Supervisor |
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FLSA: | Standard/Exempt | EEO Category: | (20) Professionals |
Class Code: | 11595 | Salary Grade: | GA2 |
Approved: | October 24, 1997 | Last Revised: | September 11, 2017 |
Purpose: | |||
Under general direction, supervises the tracking and collection of payments for City Claims and delinquent accounts and responds to customer inquiries regarding these accounts including the generation of correspondence |
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Duties, Functions and Responsibilities: | |||
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Manages the daily activities and operations of the claims and collections section of the Austin Energy’s Risk Management group. |
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Responsibilities - Supervisor and/or Leadership Exercised: | |||
• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal. |
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Knowledge, Skills, and Abilities: | |||
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of credit and collections processes and procedures and related legal issues and documents. |
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Minimum Qualifications: | |||
• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business, Finance, Accounting, Public Administration or a related field plus two (2) years’ experience in billing, collections, customer service, account processing or related area of which one (1) year of experience is in a lead or supervisory capacity. |
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Licenses and Certifications Required: | |||
Texas Department of Insurance Adjuster's License - Property Damage or All Lines designation |
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. |