| Purpose: |
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Under general supervision, responsible for handling customer inquiries and performing reviews on all residential applications for compliance with zoning, subdivisions, and site plan requirements. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Reviews commercial and residential plans for intake requirements.
- Performs zoning, site plan, and subdivision review for residential applications.
- Researches Land Development Codes, and works with Planners as needed to resolve issues.
- Initiates and validates current licenses for electricians, plumbers, and mechanical and irrigation contractors.
- Issues licenses for motel/hotel, rooming houses, boarding houses, and mobile home parks.
- Provides assistance and explanation to customers regarding calculations and assessments of fees for plan review, building permit, subcontractor permits, license, barricades, sound permits, and other applicable permits.
- Operates computers to track and maintain case files.
- Interfaces with the public, planners, engineers, architects, inspectors, and other departments.
- Researches and resolves customer issues. Prepares monthly reports.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May train others.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of application requirements for residential and commercial plans.
- Knowledge of Land Development Codes.
- Knowledge of Federal, State, and Local laws.
- Knowledge of City practices, policies, and procedures.
- Knowledge of safety practices and procedures.
- Knowledge of basic mathematics and billing procedures.
- Knowledge of good customer relations practices.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software.
- Skill in data analysis and problem solving.
- Skill in planning and organizing.
- Ability to read maps and assessing fee calculations.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain good working relationships with other City employees and the public.
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| Minimum Qualifications: |
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Graduation from an accredited high school or equivalent, plus two (2) years of experience in customer service. |
| Licenses and Certifications Required: |
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None.
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