| Purpose: |
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Under general direction, provides complex technical review and analysis to the development community, general public and City staff in order to provide clarity and ensure efficiency in the processes that support development. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Provides direct service, coaching, and technical advice to citizens and City management regarding the development process.
- Responds to and resolves sensitive inquiries and complaints from all internal and external members of the development stakeholder community.
- Coordinates land development code amendments, preparing reports, resolving conflicts, presenting land development improvement proposals to stakeholders.
- Develops goals and work plans; guides implementation for assigned projects, programs, and activities; and leads multiple process improvement teams.
- Identifies, initiates, and develops improvements to existing land development processes and assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
- Assists with preparation of financial summaries/reports for management review.
- Assesses development community concerns, facilitates public dialogue, and builds consensus to identify and resolve issues related to the development process in a variety of formats, including meetings, conferences, community events, and public forums.
- Consults with City staff to develop and deliver training materials, bulletins, and presentations in support of the development process, and communicates project and program information to all levels of the organization.
- Represents the City in a variety of public meeting formats, including City at Council meetings, boards and commissions, and community events, as directed.
- Facilitates the development of stakeholder analysis and communication plans for process improvement teams
- Identifies, collects, and conducts research to complete data analysis, compile data/information; and writes or presents informational reports that summarize findings, data collection techniques, implementation options, etc.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership, work assignments, evaluation, training, and guidance to others.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of City practices, policies, and procedures.
- Knowledge of case management and conflict resolution techniques.
- Knowledge of supervisory and managerial techniques and principles.
- Knowledge of business strategies, objectives, planning, development and management processes, and process improvement techniques.
- Knowledge of performance measures, quality improvements programs, and project management methods.
- Skill in communication in a variety of formats including oral, written communication, and presentation formats.
- Skill in providing internal consulting services.
- Skill in project management methods.
- Skill in using computers and related software.
- Skill in handling multiple tasks and prioritizing.
- Skill in data analysis and problem solving.
- Skill in planning, organization, and time management.
- Ability to engage all stakeholders and facilitate accurate requirements to identify and manage stakeholders' expectations.
- Ability to look at situations systematically.
- Ability to work independently and with teams.
- Ability to understand, interpret, and apply detailed and complex information.
- Ability to manage implementation of recommendations.
- Ability to make public presentations.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to review and research large volume of materials and summarize in easily comprehensible formats for City staff.
- Ability to develop new initiatives and work with service providers to plan and coordinate services.
- Ability to use conflict resolution and negotiation strategies.
- Ability to establish and maintain good working relationships with individuals from a variety of different backgrounds and experience, including community leaders, residents, service providers, local officials, elected representatives, and other City employees.
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| Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus four (4) years of experience related to the job.
- Graduation with a Master’s degree from an accredited college or university in a related field may substitute for experience up to a maximum of two (2) years.
- Experience may substitute for a degree up to a maximum of four (4) years.
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| Licenses and Certifications Required: |
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None.
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