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City of Austin - JOB DESCRIPTION

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Convention Services Lead
FLSA: Standard/Non-Exempt EEO Category: (50) Para-Prof
Class Code: 13793 Salary Grade: QC3
Approved: March 07, 2001 Last Revised: September 11, 2017

Purpose:
 
Under general supervision, provide technical assistance in planning for convention services for the more complex scheduled events in a public assembly/event facility. These convention services would include utilities, security, IT, parking, etc. This position does not supervise.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Serves as primary department contact with event clients for convention services. Determines course of action for division and cost impact on clients and customers during events. Collect pre-convention/event information to ensure adequate services are available.
  2. Reviews/inspects area to ensure clients have all committed services. Coordinates the provisioning of convention services for the facility during events.
  3. Compiles data/information for cash reports, cost estimates, revenue estimates and actual, etc.
  4. Writes/drafts routine correspondence and maintain event files.
  5. Coordinates on-site staff related to convention services for exhibitions, trade shows, meetings etc.
  6. Communicates with other department divisions regarding client needs for special services.
  7. Collects, analyzes, and compares convention services and fees to other facilities.
  8. Assists in reviewing the development of division policies and procedures and operational manual.
  9. Answers client/citizen questions related to convention services and provide assistance
Responsibilities - Supervisor and/or Leadership Exercised:
 
May provide leadership, training, guidance, and technical support to others. 
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of media production, communication and dissemination techniques and methods (utility).
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunication equipment (utility).
  • Knowledge of security practices and procedures (security). 
  • Knowledge of safety practices, and procedures.
  • Knowledge of Federal, State and Local laws.
  • Knowledge of city practice, policy and procedures.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Ability to provide customer service.
  • Ability to produce creative/positive solutions for customer service needs through negotiation and/or persuasion.
  • Ability to understand unique business related requirements of a variety of industries.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to establish and maintain good working relationships with other city employees and the public.
Minimum Qualifications:
 
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Marketing, Liberal Arts or related field plus two (2) years of relevant work experience.

Experience may substitute for the education up to the maximum of four (4) years.
Licenses and Certifications Required:
  None.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.