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City of Austin - JOB DESCRIPTION

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Facility Services Representative
FLSA: Standard/Non-Exempt EEO Category: (80) Serv/Maint
Class Code: 13870 Salary Grade: QB5
Approved: October 24, 1997 Last Revised: April 08, 2012

Purpose:
  Under direct supervision, provide information, instruction and assistance to clients and visitors for conventions, events, and trade shows, in a public assembly or event facility.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Assists clients with move-in and move-out activities.
2. Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc.
4. Monitors facility entry and exit points.
3. Performs facility lock-down when necessary.
4. Perform security and safety services.
5. Monitors and performs security and fire systems.
6. Coordinates emergency response including evacuation process.
7. Answers visitor/client questions and provide assistance.
8. Observes and enforces department/facility safety and operational policies and procedures
Responsibilities - Supervisor and/or Leadership Exercised:
  Acts as point of contact for department/facility in absence of Facility Services Representative
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of facility and event coordination.
Knowledge of principles and processes for providing customer and personal services.
Knowledge of Federal, State and local laws.
Knowledge of city practice, policy and procedures.
Knowledge of safety practices and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computer and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other city employees and the public
Minimum Qualifications:
  Associate's degree, plus one (1) year of public event or other related experience.

Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.

Experience may substitute for the education up to the maximum of two (2) years.
Licenses and Certifications Required:
  Appropriate level of driver's license as specified for the individuals job.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.