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City of Austin - JOB DESCRIPTION

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Facility Services Representative Lead
FLSA: Standard/Non-Exempt EEO Category: (80) Serv/Maint
Class Code: 13880 Salary Grade: QB6
Approved: October 24, 1997 Last Revised: April 15, 2015

Purpose:
  Under general supervision, lead and perform activities of facility service staff that provide information, instruction and assistance to clients and visitors. An employee at this level does not supervise but will provide leadership, guidance, and technical support to others. This position does not supervise.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Coordinates and assists clients with move-in and move-out activities.
2. Communicates and works with Event Coordinator regarding status of event, event changes, special client/event needs, etc.
3. Briefs and provides information and instructions to facility services staff to meet client/visitor needs.
4. Answers visitor/client questions and provide assistance.
5. Observes and enforces department/facility safety and operational policies and procedures
6. Performs security and safety services. Monitors security and fire systems.
7. Coordinates emergency response including evacuation process.
8. Inspects and maintains equipment/vehicles for needed repairs and maintenance.

9. Acts as point of contact in the absence of Event Coordinator

Responsibilities - Supervisor and/or Leadership Exercised:
 
  • May provide leadership, work assignments, evaluation, training, and guidance to others 
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of business and management principles involved in resource allocation, strategic planning, human resources and coordination of people and resources.
Knowledge of principles and processes for providing customer and personal services.
Knowledge of Federal, State and Local laws.
Knowledge of city practice, policy and procedures.
Knowledge of safety practices and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computer and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to lead others.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other city employees and the public.
Minimum Qualifications:
  Associate's degree, plus two (2) years of public event or other related experience in a convention center, public assembly/event facility or other related facility/industry.
Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.
Experience may substitute for the education up to the maximum of two (2) years
Licenses and Certifications Required:
  Appropriate level of driver's license as specified for the individual's job.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.