City of Austin - JOB DESCRIPTION

Human Resources Coordinator

Under minimal direction, coordinates and administers human resources (HR) functions for a smaller City department with little or no staff, or limited HR staff, or serves multiple City departments or external agencies.

1. Collaborates and serves as strategic partner to senior leaders and management on HR programmatic analysis, with the achievement of objectives and in resolution of complex HR-related issues providing direct operational oversight, advice, and analytical support within the assigned department.
2. Communicates HR information to management and others, as needed.
3. Serves as a subject matter expert providing guidance and monitoring compliance with applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives.
4. Serves, as necessary, as a liaison and advisor within department and between the Human Resources Department (HRD) and other City departments, agencies, and other external organizations, groups, and representatives.
5. Coordinates, collaborates, leads, and participates in HR initiatives and programs with other divisions in the department, cross-functional teams, and City HRD.
6. Ensures implementation and administration of assigned projects, performs quality checks of program-related data and personnel, prepares and reviews reports to monitor and communicate performance results, and guides stakeholders.
7. Partners with and supports senior leader(s) to implement enhancements, to improve policies and procedures, and to provide solutions and recommendations for practice and process improvements, operational efficiency, and service quality.
8. Participates, as necessary, in the preparation and monitoring of budget and contracts/contractors and implementation of the departmental budget; and recommends and justifies capital expenditures.
9. Investigates and responds to complaints from managers and employees, and makes recommendations.
10. Monitors program, departmental, Local, and national trends; identifies training needs and solutions; works cross-departmentally to create best practices; conducts research to support new policy and procedure development; and develops and implements standard operating practice, policy, and procedure, as necessary.

May provide leadership, work assignments, evaluation, training, and guidance to others.

• Knowledge of HR and departmental processes, techniques, and methods.
• Knowledge of assigned HR functional areas.
• Knowledge of practices and methods related to coaching, program administration, management, and leadership development.
• Knowledge of Federal, State, and Local laws and ordinances governing personnel and employment practices.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of fiscal planning and budget preparation.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to maintain up-to-date knowledge/education as it relates to HR, the operations of the City, and/or its departments.
• Ability to understand key, cross-functional business issues to resolve issues through conflict management and coaching.
• Ability to analyze HR business needs and develop short- and long-range plans.
• Ability to handle hostility, conflict, and uncertain situations.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to job, plus five (5) years of related HR experience, including year (1) of experience in a lead/supervisory capacity.
• Experience may substitute for the education up to the maximum of four (4) years.