| Purpose: |
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Under general supervision, this position serves as support for administrative and volunteer staff in a unit of the Austin Public Library. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Inputs library patron information into library automation system or other databases and monitors information input by other staff members.
- Performs clerical activities such as answering telephones, sorting mail, filing, typing, and photocopying and mailing out materials. Develops work schedules and monitors timesheets and payroll for administrative and volunteer staff.
- Handles, reports, and reconciles library funds.
- Assists librarians in the maintenance of collection of books, periodicals, magazines, newspapers, and audiovisual and other materials; customer services; and research needs.
- Sorts books, publications, and other items according to established procedures and return them to shelves, files, or other designated areas.
- Troubleshoots basic computer, printer, and copying equipment problems that arise.
- Acts as a liaison with Library vendors, delivery services and maintenance.
- Instructs and assists staff and the public with using reference sources, automated information sources, software, and the internet. Explains and enforces library policies and procedures to the public and staff.
- Answers routine inquiries and refers patrons in need of professional assistance to librarians.
- Locates library materials for patrons, including books, periodicals, audio tapes, Braille volumes, and pictures.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership, training, and guidance to others.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of money handling and accounting practices.
- Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
- Knowledge of equity, diversity, and inclusion principles and practices in libraries.
- Knowledge of Federal, State, and Local laws.
- Knowledge of City practices, policies, and procedures.
- Skill in customer service principles.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in planning and organizing.
- Skill in using computers and related software, including Microsoft Office products.
- Ability to assist library patrons and other staff.
- Ability to provide high-level customer service.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to review materials to ensure accuracy, completeness and adherence to established formats and procedures.
- Ability to use library automation and the internet.
- Ability to establish and maintain good working relationships with other City employees and the public.
- Ability to work with people of diverse backgrounds.
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| Minimum Qualifications: |
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- Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field.
- Experience may substitute for education up to a maximum of four (4) years.
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| Licenses and Certifications Required: |
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None.
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| Physical Requirements: |
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- Must be able to stoop, bend, walk and reach heights of six (6) feet.
- Must be able to lift or pull book bags and equipment up to fifty (50) pounds.
- Must be able to push loaded book truck up to three hundred (300) pounds.
- Must have manual dexterity to operate computer keyboard.
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