| Purpose: |
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Under limited supervision, this position performs functions for the daily operations of the public library, including providing information and referral services, technology assistance, public programming, and outreach engagement. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Greets and welcomes customers.
- Provides direct and indirect customer service to staff and public including staffing public service desks, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, creating displays, and other duties as needed.
- Creates and implements programs, including outreach engagement, based on community needs and City and department strategic priorities.
- Responds to customer inquiries and requests for information in-person, by phone, or online; and refers complex inquiries and requests to professional librarians, facilities, and technical staff when needed.
- Researches and compiles information and resources.
- Provides administrative support including scheduling and coordinating meetings and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling tasks.
- Maintains and manages data, records and reports; and prepares memos, letters, and other documents.
- Provides guidance to other Library Associates on an as needed basis.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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None.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of money handling and accounting practices.
- Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
- Knowledge of equity, diversity, and inclusion principles and practices in libraries.
- Knowledge of Federal, State, and Local laws.
- Knowledge of City practices, policies, and procedures.
- Skill in customer service principles.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in planning and organizing.
- Skill in using computers and related software, including Microsoft Office products.
- Ability to assist library patrons and other staff.
- Ability to provide high-level customer service.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to use library automation and the internet.
- Ability to establish and maintain good working relationships with other City employees and the public.
- Ability to work with people of diverse backgrounds.
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| Minimum Qualifications: |
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- Graduation with an Associate degree from an accredited college or university, plus one (1) year of experience in a related field.
- Experience may substitute for the education up to the maximum of two (2) years.
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| Licenses and Certifications Required: |
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None.
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| Physical Requirements: |
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- Must be able to stoop, bend, walk, and reach to heights of six (6) feet.
- Must be able to pull or lift up to fifty (50) pounds.
- Must be able to push loaded book truck weighing up to three hundred (300) pounds.
- Must have manual dexterity to operate computer keyboard.
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