City of Austin - JOB DESCRIPTION

Library Assistant Manager

Under nominal direction, this position manages the daily operations and supervises staff of an Austin Public Library branch. 

1. Provides customer service by staffing public service desk, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, explaining policies, and creating displays.
2. Ensures excellent internal and external customer service.
3. Creates and implements programs, including outreach engagement, based on community needs and City and department's strategic priorities.
4. Coaches, mentors, and provides feedback to staff.
5. Responds to customer inquiries and requests for information in-person, by phone or online, and refers complex inquiries and requests to professional librarians, facilities, and technical staff. Oversees cash handling and reporting. Prepares reports, collects, and monitors statistics.
6. Provides administrative support including scheduling and coordinating meeting and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling, reporting, and reconciling tasks.
7. Represents the City of Austin and Austin Public Library to the public. Investigates and resolves complaints involving staff and public.
8. Works or travels to several locations and serves on library-wide committees and task forces. Coordinates with other libraries and organizations concerning resource sharing and coordination of services.
9. Engages in short- and long-rang planning for a library branch.
10. Develops work schedules and monitors time sheets and payroll for staff. Oversees maintenance, security, and physical attributes of facility, grounds, and equipment.

Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.

• Knowledge of books, electronic databases, internet resources, bibliographic sources, reference materials, circulation software, and library automation systems.
• Knowledge of library procedures, systems, and techniques.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of supervisory and managerial techniques and methods.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software, including Microsoft Office products.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to plan and present effective programs.
• Ability to facilitate discussions and resolve issues.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to use library automation and the internet.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to provide high-level customer service.
• Ability to work with people of diverse backgrounds.

• Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus four (4) years of relevant experience, including one (1) year of experience in a lead or supervisory capacity. OR
• Graduation with a Master’s degree from an accredited college or university in a related field, plus two (2) years of relevant experience, including one (1) year of experience which was in a lead or supervisory capacity.

Valid Texas Class C Driver License.

• Must be able to stoop, bend, walk, and reach heights of six (6) feet.
• Must be able to lift or pull book bags and equipment up to fifty (50) pounds.
• Must be able to push loaded book cart/truck up to three hundred (300) pounds.
• Must have manual dexterity to operate computer keyboard.