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City of Austin - JOB DESCRIPTION

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Fleet Service Center Supervisor
FLSA: Standard/Non-Exempt EEO Category: (50) Para-Prof
Class Code: 15215 Salary Grade: XE5
Approved: May 18, 2001 Last Revised: April 08, 2012

Purpose:
  Under general direction, supervises the work activities and assignments of various levels of technicians on a work shift who perform maintenance and repairs on vehicles and other motorized equipment operated by the City.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Prioritizes vehicles and other motorized equipment needing maintenance and repairs, monitors and directs work progress of technician staff, approves and follows up on parts orders, and evaluates quality of product before releasing equipment to customer. Assists with diagnosis of vehicles and ensures that repairs are correctly diagnosed.
2. Interacts with customers to provide information on status of vehicle, responds to customer complaints, and responds to service calls.
3. Interprets and enforces City and Fleet policies and procedures.
4. Opens work orders, researches vehicle work history, reviews work orders for parts, and labor charges, completes and closes work orders.
5. Monitors vehicle down report and complies with Fleet operational policies. Manages Labor Reconciliation Report and other requirements maintained by Fleet Services.
6. Assists manager with development of budget and inventory counts, if required.
Responsibilities - Supervisor and/or Leadership Exercised:
  Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

May serve in the capacity of Facility Manager when required.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of fleet operations including, quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials.
Knowledge of Federal, State and Local laws.
Knowledge of city practice, policy and procedures.
Knowledge of safety practices and procedures.
Knowledge of supervisory and managerial techniques and principles.
Skill in oral and written communication.
Skill in using computers and related software.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other City employees and the public.
Minimum Qualifications:
  The position requires five (5) years of direct work experience involving the maintenance and repair of complex mechanical equipment, with two (2) years in a supervisory or lead capacity.

Combination of equivalent experience and education may substitute for the minimum qualifications
Licenses and Certifications Required:
  If required, must obtain an appropriate Commercial Driver's License (CDL) within ninety (90) days of employment with the City.
Physical Requirements:
  Essential duties are performed in a service center environment with exposure to a variety of motorized equipment, spare parts, tools, oil and lubrication, corrosive liquids, and other potentially hazardous materials.

Incumbent may be exposed to loud noises, warm and cold conditions, standing for long periods, some stooping and bending, and lifting up to thirty-five (35) pounds.

Individuals need to have good eye-and-hand coordination and read and write in dimly lit conditions

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.