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City of Austin - JOB DESCRIPTION

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Performance Consultant
FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 16683 Salary Grade: TF3
Approved: July 23, 2006 Last Revised: April 10, 2019

Purpose:
 

Provide performance consulting services such as strategic business planning, business process improvement, problem solving, organization restructuring, leadership and supervisory development, performance measurement and evaluation to the human resources director, the City Manager, directors, and other leaders.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Consults with and coaches City and department executives and managers on organizational development and performance issues.
2. Leads large cross-functional performance improvement projects and initiatives.
3. Leads citywide and department specific needs assessments by conducting research to identify organizational development and performance issues and makes recommendations to city leadership for process improvements based on findings.
4. Leads, coaches, or partners with City leadership to address identified development and performance issues.
5. Utilizes project management techniques to develop, design, and implement performance improvement for individual workgroups, departments and Citywide.
6. Develops and designs evaluation plans for organization development and performance interventions.
7. Provides cross functional and citywide internal consulting, facilitation, and coaching services to executives and managers.
8. Gathers data and needs analysis, development of alternatives, and recommendations.
9. Provides facilitation for City leadership by bringing structure to meetings, coaching participants in their roles and responsibilities so as to achieve defined stakeholder outcomes.
10. Assists in resolving business process, employee performance, employee development and teamwork issues.
Responsibilities - Supervisor and/or Leadership Exercised:
 

May provide work assignment, leadership, and guidance to others.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of broad and comprehensive principles, practices, and procedures in analyzing a variety of issues.
Knowledge of public administration, adult learning principles, instructional systems design.
Knowledge of city practice, policy and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in data analysis and organizing.
Skill in using computers and related software.
Ability to develop methods and procedures on new assignments.
Ability to review progress and evaluate results.
Ability to coach and train others.
Ability to establish and maintain good working relationships with other city employees and the public.
Minimum Qualifications:
 

Graduation with a Bachelor's degree from an accredited four (4) year college or university with major course work in a field related to Human Resource Development, plus five (5) years of experience in organizational development and training.

Masters degree may substitute for experience up to two (2) years.

Experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution. 
Licenses and Certifications Required:
 

None

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.