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City of Austin - JOB DESCRIPTION

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Utility Services Supervisor
FLSA: Standard/Exempt EEO Category: (20) Professionals
Class Code: 18956 Salary Grade: GC5
Approved: April 12, 2001 Last Revised: September 11, 2017

Purpose:
  Under general direction, supervises the operations and activities of personnel in the administration of city services.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. .Develops, revises, and implements standard operating practices, policies, and procedures for the section/division.
2. Assists customers in obtaining and maintaining efficient services, and to educate and inform consumers in the conservation of utilities.
3. Determines goals, objectives, and resource requirements for activities within the division.
4. Develops, implements, and manages inventory control programs to minimize loss of equipment, consumption, and revenue.
5. Provides technical advice and assistance to employees, city management, contractors, and citizens.
6. Coordinates division activities with other divisions and departments.
7. Prepares financial summaries, performance measures, data, and reports for management review.
8. Monitors the functions of researching and investigating utility billing records and various technical metering records to assess fees and charges from meter tampering, equipment failures and billing errors.
9. Plans, develops, implements and conducts on-going education and in-service training programs for employees and citizens.
Responsibilities - Supervisor and/or Leadership Exercised:
  Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of rate structures, utility usage, and conservation methods.
Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses.
Knowledge of fiscal planning and budget preparation.
Knowledge of supervisory and managerial techniques and principles.
Skill in oral and written communication.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Skill in handling multiple tasks and prioritizing.
Ability to calculate services and rate classification for commercial, industrial or residential applications.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good and working relationships with city employees and the public.
Minimum Qualifications:
  Graduation from an accredited high school or equivalent, plus six years (6) years providing customer service to commercial, residential, or industrial utility customers, two (2) years of which were in lead or supervisory capacity
Licenses and Certifications Required:
  Texas Class C Drivers License.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.