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City of Austin - JOB DESCRIPTION

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IT Application Analyst
FLSA: Standard/Exempt EEO Category: (30) Technicians
Class Code: 12243 Salary Grade: LI8
Approved: Last Revised: September 11, 2017

Purpose:
 
Uses advanced skills and broad knowledge of business functions and information technology to develop, implement, configure and support software systems
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Develop, implement, and configure technological solutions 
2. Assist in administering, monitoring, and maintaining one or more IT systems
3. Provide support in response to issues to resolve specific technical problems or make changes to systems
4. Prepare and maintain documentation related to the development and maintenance of systems 
5. Perform bug tracking and quality assurance tasks
6. Participate in disaster recovery planning and testing
7. Develop and/or deliver training
8. Create and prepare reports
Responsibilities - Supervisor and/or Leadership Exercised:
  None
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of database design principles
• Knowledge of IT policies, procedures, and security requirements
• Knowledge of structured query languages
• Knowledge of process models and data flow diagrams
• Skill with computers and computer systems
• Skill in documenting and maintaining application and process or configuration information
• Skill in providing system/application administration
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
• Ability to define, analyze, and find solutions for difficult or complex problems
• Ability to view the big picture 
• Ability to quickly become familiar with emerging technologies
• Ability to identify trends as well as isolated events
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
 
  • Experience may substitute for education up to four (4) years
Licenses and Certifications Required:
  None

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.