Purpose: |
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Under general direction, directs and leads the delivery of core services; and enterprise wide or complex Information Technology (IT) service(s) to meet budget, technology, strategic, and business goals. |
Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Determines the goals and continuity of program service within broad outlines
- Develops strategies, direction and priorities for service delivery
- Develops standards, frameworks, governance
- Manages enterprise program areas, supervises supervisors and coordinates with other managers
- Manages the support of corporate services
- Monitors, prepares and presents reports, budgets, and performance measures
- Governs and manages complex enterprise technology projects
- Prepares and evaluates Request for Proposals
- Participates and manages enterprise contracts
- Participates with other City departments, project teams and agencies to ensure compliance with City of Austin personnel, security and department policies and standards
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Responsibilities - Supervisor and/or Leadership Exercised: |
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Responsible for the full range of supervisory activities including selection, training, recognition, evaluation, counseling, and recommendation for dismissal, succession planning
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Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of principles and processes for providing customer service and user services
- Knowledge in analyzing information and evaluating results to choose the best solution and solve problems and to communicate information and ideas
- Knowledge of business and enterprise management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
- Knowledge of City of Austin (COA) budget processes
- Knowledge of COA ordinances, administrative rules, and regulations affecting department operations and personnel matters
- Knowledge of current complex and enterprise IT systems and data systems technology, security, operations, and practices
- Skill in organizing complex work of larger groups effectively and efficiently
- Skill in understanding the organization and operation of the City and department as necessary
- Skill in conducting hardware and software evaluations, performing selection and acquisition functions
- Skill in enterprise vendor management and development of collaborative relationships
- Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance
- Ability to consider the relative costs and benefits of potential actions, and to determine how money will be spent to get the work done, and accounting for these expenditures
- Ability to read and interpret standard accounting and financial reports
- Ability to conduct research and analyze and interpret research findings
- Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations
- Ability to communicate effectively, both orally and in writing
- Ability to adhere to required compliance to all change management policies and procedures.
- Ability to adhere to required compliance to all information security policies and procedures.
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Minimum Qualifications: |
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Education and/or Equivalent Experience:
- Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus three (3) years of related experience, including two (2) years supervisory experience.
- Experience may substitute for education up to four (4) years
- Master’s Degree in a related field may substitute for two (2) years of experience
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Licenses and Certifications Required: |
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None
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