City of Austin - JOB DESCRIPTION

Clinical Case Manager Supervisor

Under limited supervision, supervises and provides counseling, case management, and crisis intervention services to at-risk adults, and oversees the intake, outreach, clinical, and case management services.

1. Designs and implements systems and procedures to ensure uniform record maintenance, system updating, quality control, and client documentation to include client service plans, progress notes, intake reports, and incident reports.
2. Provides information/data, mentoring, and training to staff and to the public.
3. Researches special issues concerning processes and procedures and makes recommendations to management.
4. Develops and monitors assigned budget, which may include grant development/writing, as needed.
5. Participates in strategic and long-range planning.
6. Compiles statistical and financial information.
7. Coordinates, advocates, and collaborates with other units, agencies, and community resources to meet client needs.
8. Provides, facilitates, and oversees crisis intervention, individual/group counseling, treatment plans, diagnosis, solutions, client discharges, and referrals.
9. Determines and oversees the prioritization and qualification of appropriate clients.
10. Provides and oversees mental health and substance abuse assessment and diagnosis of case management clients.
11. Establishes and mentors staff in the development of rapport with clients utilizing various theoretical frameworks and best practices.
12. Ensures compliance with licensure, accrediting bodies, agencies, and programs requirements.
13. Attends meetings and seminars, as needed.
14. Provides, as necessary, supervision for staff working towards their Licensed Clinical Social Work licensure.

Responsible for the full range of supervisor activities including selection, training, evaluation, counseling, and recommendation for dismissal.  

• Knowledge of case management processes and procedures.
• Knowledge of crisis intervention needs assessment and application.
• Knowledge of case management best practices.
• Knowledge of street culture and crisis intervention techniques and procedures.
• Knowledge of appropriate assessment and diagnosis application.
• Knowledge of Federal, State, and Local laws.
• Knowledge of DSM-5.
• Knowledge of City practices, policies, and procedures.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in presenting educational material and providing clinical and case management assistance.
• Skill in establishing positive and collaborative relationships with employees, stakeholders, and partnering agencies.
• Skill in identifying solutions and client resources.
• Skill in providing counseling in a culturally diverse manner.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to lead and mentor in all case management and clinical activities.
• Ability to supervise and assist with the coordination of client assistance through various community programs and agencies.
• Ability to interpret policies and guidelines as they relate to clinical and case management services.
• Ability to establish relationships and demonstrate respect for challenging cultural and socio-economic characteristics.
• Ability to exercise discretion in confidential matters.

• Graduation with a Master’s degree from an accredited college or university with major course work in a field related to the job, plus two (2) years of relevant work experience. At least one (1) year of experience must be in a lead or supervisory capacity.

• Licensed Professional Counselor OR Licensed Clinical Social Worker in the State of Texas, as required by position.
• Licensed Professional Counselor - Supervisor OR Licensed Clinical Social Worker - Supervisor in the State of Texas (must be able to attain within two (2) years from the date of hire), as required by position.