Under general direction, this position oversees the day-to-day operation of the airport, including airfield, terminal, and landside, during an operational shift. Provides supervision and direction to operational staff who are responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport (ABIA), City of Austin employees, and neighboring communities by recognizing and responding to violations of Local, State, and Federal laws and ordinances.

1. Oversees all shift activities including the coordination and monitoring of all functions to ensure work is performed in a consistent manner with airport policies, procedures, and regulations, and in accordance with airport standards and to ensure the safety and security of passengers, tenants, and employees.
2. Represents the City on boards, commissions, meetings, etc. and Airport Management in all aspects of airport operations.
3. Ensures the operational efficiency and safety of the airport by performing standard safety and security inspections of the aircraft operating area and terminal facilities in compliance with applicable FAA and TSA regulations/directives and airport rules and regulations and directs necessary responses and corrective actions for all deficiencies noted during inspections.
4. Coordinates the airport's response to critical incidents, irregular operations (IRROPS), and emergencies and provides resolutions to problems/issues.
5. Monitors and inspects airport activities, properties, and facilities. Monitors the performance of airlines, tenants, concessionaires, and others to ensure their adherence to airport rules and regulations.
6. Coordinates scheduling, scope of work, and safety issues with stakeholders on all construction and maintenance projects to ensure minimal operational disruption and monitors all construction activity to address safety and customer satisfaction concerns.
7. Serves as liaison between the Airport and contractors during construction activities; coordinates and directs maintenance and construction work on runways, taxiways, aprons, and terminal facilities; ensures safety and security are maintained during these activities; and issues Notice to Airmen (NOTAMS) to advise all concerned parties of airfield conditions.
8. Monitors and approves the use of shared-use equipment including gates, ticket counters, jet bridges, and baggage carousels to ensure critical equipment is available during irregular operations and emergencies.
9. Provides direction and instruction on resolving critical incidences/situations, operational activities, security-related activity, security breaches, and violations of rules and regulations, etc.
10. Responds to and manages the Department Operations Center (DOC) during emergencies; serves as incident commander. Prepares and communicates a variety of airport operational advisories and notifications to air carriers, general aviation operators, air traffic control, tenants, governmental agencies, and airport users.
11. Reviews and maintains records and operational logs and prepares reports and correspondence.
12. Investigates complaints, issues, concerns, and inquiries and provides recommendations for resolution.

• Knowledge of general airport operations.
• Knowledge of airport security emergency operations.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of safety practices and procedures.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software.
• Skill in planning and organizing.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to quickly recognize and analyze irregular events.
• Ability to deal effectively with a wide range of Local, State, and government officials, the news media, and private citizens.
• Ability to handle extremely intense and chaotic emergency situations.
• Ability to establish and maintain good working relationships with other City employees and the public.

• Graduation with a Bachelor’s degree from an accredited college or university in criminal justice, aviation management, airway science, public administration, business administration, or in a field related to the job, plus four (4) years of experience in airport security, terminal airport operations, or airside airport operations, including two (2) years of experience which were in a leadership/supervisory capacity.
• Experience may substitute for one (1) year of the required education up to a maximum of four (4) years.