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City of Austin - JOB DESCRIPTION

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Airport Agent


FLSA: Standard/Non-Exempt EEO Category: (30) Technicians
Class Code: 10446 Salary Grade: XR1
Approved: May 01, 2016 Last Revised: May 16, 2019


Purpose:
 

Under close supervision, coordinate and perform work in administrative and operational management of the airport facilities.

Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Inspects facilities and ensures safe operating conditions.
  2. Investigates problem areas and make recommendations for corrective action.
  3. Responds to emergencies, makes decisions and coordinates emergency activities, and implements emergency plans.
  4. Researches information as requested/needed.
  5. Writes technical reports.
  6. Works with federal agencies, and airport tenants as required, ensuring the safety, security, and efficiency of airport operations.
  7. Answers emergency and non-emergency phone calls, determines nature of request, and takes messages when necessary. Initiates, enters, and updates the system.
  8. Provides customer service to Austin-Bergstrom International Airport and City of Austin employees, other governmental agencies, and tenants by performing duties such as providing information using communication devices.
  9. Records data to appropriate forms/logs. Searches for data on multi-application computer systems.
  10. Operates/monitors multi-channel radio, audio/video, multi-agency, and multi-jurisdictional paging systems.
  11. Coordinates the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors, and emergencies.
  12. Coordinates investigations with other entities and Department of Aviation.
 
Responsibilities - Supervisor and/or Leadership Exercised:
 

May provide leadership when deemed necessary.

 

Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of airport operations.
  • Knowledge of Federal, State, and Local laws.
  • Knowledge of City practices, policies, and procedures.
  • Knowledge of safety practices and procedures.
  • Knowledge of supervisory and managerial techniques and principles.
  • Skill in oral and written communications.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related security software.
  • Skill in planning and organizing.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to work with frequent interruptions and changes in priority.
  • Ability to stay informed of airport operational, safety, and security issues.
  • Ability to establish and maintain good working relationships with other City employees and the public
  • Ability to train others.
 
Minimum Qualifications:
 
  • Graduation with an associate degree from an accredited college or university with major coursework in Business or Public Administration, Aviation Management, or in a field related to the job.  OR
  • Two (2) years of experience in the U.S. Military Services, airport operations, or in another field related to the job.
  • Any combination of education and work experience may substitute for the above minimum qualifications.
  • Valid Texas Class C Driver License.
  • Must be able to pass a criminal background check, and obtain and maintain federally-mandated security clearances required to work at an airport.
 
 
Licenses and Certifications Required:
  None.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.