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City of Austin - JOB DESCRIPTION

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Victim Services Lead Counselor
FLSA: Standard/Non-Exempt EEO Category: (20) Professionals
Class Code: 19060 Salary Grade: OM5
Approved: October 04, 2016 Last Revised: June 07, 2019

Purpose:
 

Under general supervision, using independent judgment and knowledge, leads the daily activities and operations of Victim Services Counselors.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Provides oversight and guidance to Victim Services Counselors.
  2. Coordinates and monitors daily job assignments of Victim Services Counselors including staffing to ensure adequate shift coverage.
  3. Observes, trains, and provides feedback on Victim Services Counselor performance.
  4. Responds to and coordinates efforts on large crime scenes or critical incidents.
  5. Coordinates response with other public safety agencies as needed.
  6. Performs the duties of the Victim Services Counselor.
  7. Performs administrative duties assigned by Victim Services Supervisor and/or Manager.
Responsibilities - Supervisor and/or Leadership Exercised:
 
  • May provide guidance, leadership, and training for others. Fills in for supervisor in his or her absence.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of supervisory techniques and principles.
  • Knowledge of counseling, theoretical frameworks, and techniques.
  • Knowledge of mental health issues, trauma, and victimology.
  • Knowledge of Critical Incident Command.
  • Knowledge of police operations and investigative procedures.
  • Knowledge of Victim Assistance best practices.
  • Skill in oral and written communications.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software applications.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Skill in trauma and crisis counseling.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with other City employees, external agencies, and the public.
  • Ability to train others.
Minimum Qualifications:
 
  • Master’s Degree from an accredited college or university in Mental Health Oriented Science or in a field related to the job, plus three (3) years experience in mental health crisis and trauma counseling.
Licenses and Certifications Required:
 
  • None

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.