City of Austin - JOB DESCRIPTION

Division Manager, Austin Water Talent Development

This position is responsible for overseeing Austin Water’s (AW) Talent Development division that serves to educate, develop, motivate, engage, and retain productive and committed employees so they can achieve their full potential. This position develops and implements a strong employee development culture with appropriate opportunities for education and personal development, employee engagement and recognition, performance improvement and coaching. This position provides certification classes that allow employees to acquire and maintain water and wastewater industry licenses.

1. Designs, develops, implements, and evaluates the effectiveness of the department’s organizational development, license certification training, employee development, employee engagement, leadership development, talent planning, and training strategies and programs.
2. Leads the Employee and Leadership Development EUM strategic initiative effort and partners with executive leadership to provide direction and implements programs to achieve planned objectives, including the areas of equity, safety, employee development, knowledge transfer, and integrity.
3. Oversees and coordinates departmental training programs including classroom, remote, virtual, eLearning, hands-on, and contracted training programs. Oversees the licensing training program to ensure compliance with technical industry specific regulations and established requirements. Develops and implements strategies for selecting the appropriate training to achieve operational requirements. Oversees and coordinates the use of the Govalle Occupational Development Support Center.
4. Manages the talent management tool and the department’s Success Strategy Performance Review (SSPR) process. Oversees and manages all aspects of the performance management program to ensure operational readiness for the department including developing and implementing standards, processes, and procedures; aligning program with department strategies and objectives; monitoring trends and performance measures; and providing recommendations and solutions for employee performance concerns.
5. Assesses organizational and leadership effectiveness and drives the development and adoption of a desirable future state through strategic systems, processes, tools, and plans. Develops intervention strategies to improve individual and team performance.
6. Identifies immediate and future learning and development opportunities by collaborating with leaders; researching emerging trends, new technologies, concepts, and techniques; and collecting data from surveys, audits, and other assessment tools. Determines any performance gaps and potential solutions. Develops short- and long-range strategies, goals, and action plans to meet those needs.
7. Facilitates organizational change management to support department’s core values and strategic directives.
8. Manages the development, administration, and maintenance of the utility’s comprehensive certification training, heavy equipment, and technical training programs. Reviews and incorporates standards. Ensures compliance with Local, State, and Federal regulations. Evaluates program for effectiveness and success.
9. Provides data and reports to address organizational and business issues, strategies, and practices.
10. Develops key metrics to measure effectiveness of enterprise-wide initiatives and programs.
11. Prepares, presents, and monitors the Talent Development budget; ensures division operates within appropriate budget; manages and oversees contracts through performance monitoring, preparing scope of work and specifications, and resolving issues with vendors.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

• Knowledge of organizational development and training processes.
• Knowledge of business process development, quality methodologies, and root cause analyses.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of public administration, adult learning principles, and instructional systems design.
• Knowledge of group dynamics.
• Knowledge of program planning and administration.
• Skill in developing and delivering training programs and presentations.
• Skill in oral and written communications.
• Skill in handling hostile conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular events.
• Ability to think strategically while maintaining an appreciation and understanding of past practices.
• Ability to work with frequent interruptions and changes in priorities.

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus six (6) years of related experience, including two (2) years of experience which were in a supervisory capacity.
• Experience may substitute for education up to four (4) years.

• Valid Texas Class C Drivers License.