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City of Austin - JOB DESCRIPTION

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Utility Billing Rates Analyst
FLSA: Standard/Non-Exempt EEO Category: (60) Admin/Supp
Class Code: 10048 Salary Grade: GA1
Approved: Last Revised: April 10, 2018

Purpose:
 

Under general supervision, uses advanced skills and broad knowledge of business processes, functions, and utility billing system to research, analyze, test and implement new, or change existing, Council-mandated rate and fee structures within the City of Austin Utility Billing System.
Duties, Functions and Responsibilities:
  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  1. Tests and implements Council-mandated rate and fee structures enhancements and other system enhancement solutions within the City of Austin Utility Billing System.
  2. Develops test scripts and scenarios for rates configuration, design, and testing.
  3. Works with cross-departmental business teams to research, interpret, and document business and system requirements related to rates and fee design and enhancement and translate into functional specifications.
  4. Analyzes options and provides City of Austin Utility Billing system solutions to City departmental stakeholders.
  5. Interprets new tariffs and revisions to existing tariffs to ensure recommended system solutions are consistent with tariff requirements.
  6. Responds to cross-departmental inquiries regarding the design and application of rates.
  7. Works with team members on the correct application of rates and taxes.
  8. Performs quality checks and solution validation for rates design, configuration, and testing. Runs queries using appropriate tools to resolve complex account issues.
  9. Analyzes and resolves testing issues and configuration errors and implements appropriate solutions. Conducts root cause analyses for complex projects.
  10. Assists with the creation, development, and preparation of Rates Configuration Master Design Sheets, statistical, and analytical reports.
Responsibilities - Supervisor and/or Leadership Exercised:
  None.
Knowledge, Skills, and Abilities:
  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of meter-to-cash business process.
  • Knowledge of City of Austin Utility Billing System functionality and design configuration.
  • Knowledge of rate structure and related terminology.
  • Knowledge of City of Austin and Public Utility Commission policies and procedures.
  • Knowledge of City tariffs and regulations.
  • Knowledge of computer billing systems, operating activities, and fiscal programs of the utility billing operations.
  • Skill in developing test scripts and test scenarios.
  • Skill conducting City of Austin Utility Billing System rates and fees testing and performing testing quality reviews.
  • Skill in problem solving and troubleshooting.
  • Skill in learning and communicating new concepts.
  • Skill in maintaining spreadsheets and utilizing word processing and database software.
  • Ability to interpret and apply City of Austin tariffs and rates and fees schedules in rates design and configuration.
  • Ability to meet deadlines and effectively communicate the status of assignments.
Minimum Qualifications:
 
  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus two (2) years of experience in billing, consumer service for utility/construction, or related services, including at least one (1) year of experience in rate testing and/or rate design.
  • Experience may substitute for education up to a maximum of four (4) years.
Licenses and Certifications Required:
  None.

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.