City of Austin - JOB DESCRIPTION

Chief Technology Officer - CTM

The Chief Technology Officer (CTO) is responsible for the development and execution of the City’s Technology Roadmap and the management of Information Technology enterprise architecture for both IT infrastructure and applications. The CTO is responsible for the management of long-term capital planning using a prioritization process based on documented business cases and for producing a coordinated and consistent plan for City government information technology.

1. Creates and continually updates the City Information Technology Strategic Plan, leveraging strategic initiatives within the department business units, and considering developing technologies across the government value chain to position the City for continued success while achieving cost-effective solutions.
2. Provides direction for achieving the goals set forth in the Strategic Plan by working collaboratively with IT and business leadership to ensure that tactical plans, projects, and strategies emanating from the Plan are integrated and aligned.
3. Examines City-wide strategic business goals and directs short- and long-range strategic planning and analysis of government service delivery trends to recommend future goals.
4. Facilitates the study of innovative technologies and their applicability to City business needs in the near and long-term future. Coordinates the examination, analysis, and development of innovative business models that will enable the City to achieve and improve comprehensive, sustainable IT service delivery. Develops and recommends innovative technologies for improved City business operations.
5. Administers enterprise architecture, development and maintenance of the architectural blueprint, and alignment of the architecture with City departments’ separate and shared operating models, strategic goals, and objectives.
6. Works collaboratively with the Chief Information Officer and other departments to develop and implement practical and cost-effective processes for evaluating and implementing technology projects. Works with senior IT executives to develop and implement processes for evaluating information systems and other technology initiatives that may be applied across the organization.
7. Oversees a broad range of technology evaluation and selection activities, including assessment, demonstration, development of technology associated with financial management, human resources systems, asset and inventory management, workflow and case management, public safety, public engagement, and other essential local government activities.
8. Analyzes future opportunities and threats; assesses long-term financial uncertainty and risk; and makes recommendations to City IT executive management on how to best position the City IT for continued success.
9. Orchestrates collaborative research through industry and academic research groups, by working in partnership with various City departments organizations. Leads cross-functional project teams, promoting change in business systems to ensure achievement of strategic goals within the organization.
10. Conducts long-range planning and project prioritization through business cases at the request of City departments by providing resources and personnel to meet their needs.
11. Develops effective relationships with internal and external stakeholders that advance the City’s understanding and knowledge of promising information technologies.

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of local government and technologies relevant to large cities.
• Knowledge of approaches to strategic and technology planning.
• Knowledge of the application of enterprise architecture to guide organizations towards achieving strategic vision.
• Knowledge of relevant technologies to integrate into the long term strategic vision of the City.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of best practices related to change management.
• Knowledge of Federal, State, Local laws, and ordinances that apply to government operations.
• Knowledge of City practices, policies, and procedures.
• Skill in handling conflict and uncertain situations.
• Skill in collecting, analyzing, and interpreting applicable data.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work with frequent interruptions/changes in priorities.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain excellent communication and working relationships with City employees and the public.

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Economics, Engineering, Finance, Information Systems, or Computer Science, plus seven (7) years of related experience including two (2) years of experience in a managerial capacity and two (2) years of experience in Information Technology related operations or planning.
• Education may substitute for non-managerial experience up to two (2) years.