| Purpose: |
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Performs administrative, informational, or technical human resources (HR) assistance for a variety of HR programs. |
| Duties, Functions and Responsibilities: |
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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Provides administrative support, which may include data entry; maintaining databases; sorting records; assisting employees with filling out forms; creating a variety of correspondence, announcements, records, forms, and reports; and performing related activities.
- Responds to requests for information from employees and/or the general public over the phone, in-person, and via e-mail regarding a variety of HR programs, job opportunities, or other related information.
- Administers or assists with administration of HR or training programs.
- Assists with implementation of HR procedures and processes.
- Schedules, coordinates, or delivers training modules.
- Provides advice and counsel to employees on routine interpretations of City personnel policies.
- Assists more experienced HR staff members in solving HR problems.
- Assists in the analysis of HR problems by compiling a variety of data and information; prepares related reports; files information; and reconciles and verifies information for accuracy and completeness.
- Participates on teams with HR and other team members.
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| Responsibilities - Supervisor and/or Leadership Exercised: |
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May provide leadership, work assignments, evaluation, training, and guidance to others.
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| Knowledge, Skills, and Abilities: |
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Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Federal, State, and Local laws.
- Knowledge of City practices, policies, and procedures.
- Knowledge of basic HR or training principles.
- Skill in oral and written communication.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software.
- Skill in data analysis and related software.
- Skill in planning and organizing.
- Ability to handle hostility, conflict, and uncertain situations.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to train others.
- Ability to develop and maintain current knowledge about HR and in the operations of the City and its departments.
- Ability to develop and maintain knowledge and skill in the use of computerized tools, databases, and communications techniques used in HR.
- Ability to establish and maintain good working relationships with other City employees and the public.
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| Minimum Qualifications: |
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- Graduation from an accredited high school or equivalent, plus three (3) years of experience in a field related to the job.
- Additional education may substitute for one (1) year of the required experience up to a maximum of three (3) years.
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| Licenses and Certifications Required: |
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None.
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